Daniel Gallego
San Antonio,TX
Summary
Proven leader in fast-paced environments, I excel in staff management and customer service, significantly enhancing team performance and customer satisfaction at Chili's Restaurant. Skilled in complex problem-solving and effective communication, I adeptly increased profits by controlling costs and resolving conflicts, ensuring a professional and organized setting.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ass. Manger
Chili's Restaurant
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Shift Manager
Popeyes Chicken
01.2022 - 10.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Ass. Manager
KFC Taco Bell
01.2013 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Task delegation
Certification
- ServSafe Food Handler's Certification
- TABC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ass. Manger
Chili's Restaurant
07.2022 - Current
Shift Manager
Popeyes Chicken
01.2022 - 10.2024
Ass. Manager
KFC Taco Bell
01.2013 - 07.2022
- ServSafe Food Handler's Certification
- TABC
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