Barbara Hicks
Greenville,FL
Summary
Dynamic Operations Manager with a proven track record at Britt's Dump Truck Service, enhancing customer satisfaction through effective staff development and process improvements. Skilled in customer analysis and fostering team collaboration, I successfully implemented training programs that boosted service quality and retention rates, demonstrating strong leadership and communication abilities.
Diligent employee with background in operations management and customer experience. Successfully managed cross-functional teams and streamlined operational processes to enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Operations Manager, Customer Experience
Britt's Dump Truck Service
Tallahassee, FL
01.2024 - Current
- Managed daily operations to enhance customer service quality and satisfaction.
- Developed training programs for new staff to ensure consistent service delivery.
- Implemented process improvements that increased operational efficiency by streamlining workflows.
- Collaborated with cross-functional teams to address customer feedback promptly and effectively.
- Coordinated scheduling and resource allocation to optimize service capacity and response times.
- Ensured compliance with safety regulations and company policies in day-to-day operations.
- Fostered positive relationships with clients, resulting in improved retention rates and loyalty.
Head Loader Operator/Yard Operations Manager
Heinz Nurseries & Landscaping
Tallahassee, FL
03.2019 - 12.2023
- Operated heavy machinery for efficient loading and unloading of materials.
- Ensured compliance with safety regulations and company policies during operations.
- Conducted regular maintenance checks on equipment to minimize downtime.
- Collaborated with team members to optimize workflow and increase productivity.
- Trained new operators on safe equipment usage and operational procedures.
- Led efforts to improve loading processes, reducing material handling time.
- Assisted in inventory management by tracking material quantities and usage rates.
- Implemented best practices for equipment operation, enhancing overall efficiency.
- Operated loaders in a variety of weather conditions and terrain types, demonstrating adaptability and resilience under challenging circumstances.
Heard Health
Full Circle Dairy Llc
Lee, FL
06.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL06-1993
Skills
- Customer analysis
- Staff development
- Customer acquisition
- Customer empathy
Timeline
Operations Manager, Customer Experience
Britt's Dump Truck Service
01.2024 - Current
Head Loader Operator/Yard Operations Manager
Heinz Nurseries & Landscaping
03.2019 - 12.2023
Heard Health
Full Circle Dairy Llc
06.2017 - 03.2019
High School Diploma -
Lincoln High School