Barbara Iancu
Clearwater,FL
Summary
Dynamic Store Manager with a proven track record at Circle K, excelling in customer service management and inventory optimization. Skilled in training and mentoring staff, I enhanced customer satisfaction ratings significantly while implementing effective operational strategies. Adept at multitasking and cash management, I foster a positive work environment that drives team performance.
Overview
26
26
years of professional experience
Work History
Store Manager
Circle K
Oldsmar, FL
05.2021 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed schedules that enhanced employee productivity and improved service efficiency.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Dunkin' Donuts
Clearwater, FL
01.2018 - 05.2021
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Collaborated with team to implement promotional strategies, enhancing product visibility and sales.
- Trained and mentored staff on operational procedures, improving team performance and service quality.
- Monitored inventory levels, executed stock replenishment, and minimized waste through effective management practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Administrative Assistant
J.D. Smith Pest Control
Clearwater, FL
06.2011 - 11.2017
- Coordinated scheduling for pest control services, ensuring optimal route efficiency and timely responses.
- Maintained accurate records of customer interactions and service requests using CRM software.
- Assisted in preparing reports on service performance and customer satisfaction metrics for management review.
- Streamlined office procedures to enhance workflow efficiency, reducing processing time for service requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Clerk
Fidelity Information Services
St. Petersburg, FL
02.2008 - 06.2011
- Managed data entry tasks with high accuracy, ensuring reliability of information records.
- Assisted in training new staff on administrative procedures and software applications.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
Telephone Receptionist
AnswerService Plus
McHenry, IL
09.2000 - 09.2002
- Managed incoming calls, ensuring efficient routing to appropriate departments.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained detailed call logs using CRM software for accurate record-keeping.
- Maintained organized records of all telephone interactions, ensuring accurate documentation and easy retrieval for future reference.
- Handled high call volume periods with ease, demonstrating strong multitasking skills while maintaining professionalism at all times.
- Consistently met or exceeded performance targets in areas such as call handling time, customer satisfaction scores, and issue resolution rates.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Inventory management
- Shift scheduling
- Employee training
- Cash management
- POS systems
- Goals and performance
- Staff management
- Payroll management
Timeline
Store Manager
Circle K
05.2021 - Current
Assistant Store Manager
Dunkin' Donuts
01.2018 - 05.2021
Administrative Assistant
J.D. Smith Pest Control
06.2011 - 11.2017
Administrative Clerk
Fidelity Information Services
02.2008 - 06.2011
Telephone Receptionist
AnswerService Plus
09.2000 - 09.2002