Barbara James
Douglassville,GA
Summary
Dynamic Store Manager with extensive experience at Ollies Bargain Outlet, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in inventory management and conflict resolution, fostering a positive work environment that drives sales and operational efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
Ollies Bargain Outlet
Mableton, GA
05.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Backroom Locator
Kmart
U.S Virgin Islands
11.2008 - 11.2018
- Leveraged strong communication skills to effectively coordinate with other departments regarding product availability and location inquiries.
- Trained new hires on proper locator procedures, contributing to reduced operational errors within the backroom team.
- Played a key role in inventory preparations by accurately updating product locations, ensuring a smooth and successful count process.
- Collaborated with sales floor associates to promptly locate and retrieve requested items for customer satisfaction.
- Optimized storage space utilization through strategic placement of merchandise according to size, weight, and frequency of access.
- Achieved faster order processing by diligently updating item locations within the inventory management system after each shipment arrival or departure.
- Streamlined backroom processes by implementing effective organization and inventory management techniques.
Supervisor
Kroger
Mableton, GA
02.2017 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Charlotte Amalie High School
US Virgin Islands 05.2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
Timeline
Store Manager
Ollies Bargain Outlet
05.2018 - Current
Supervisor
Kroger
02.2017 - 06.2019
Backroom Locator
Kmart
11.2008 - 11.2018
Charlotte Amalie High School