Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Jones

Virginia Beach,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Outbound Call Center Agent

Infinity Marketing (Verizon)
03.2024 - 06.2024
  • Greeted customers in a friendly and professional manner
  • Remained current on changes or updates in products or services offered by the company
  • Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.

Loader and Unloader

UPS
10.2023 - 02.2024
  • Unloaded materials by hand or with equipment to help team meet work demands
  • Maintained a safe work environment by adhering to all safety regulations and policies
  • Followed standard operating procedures when handling hazardous materials safely at all times.

Packer Associate

Millennium Printing Group
07.2023 - 10.2023
  • Inspected finished products for defects before packing them into boxes or containers
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Repackaged bulk items into smaller quantities for individual sale or distribution
  • Stacked boxes onto pallets in an orderly fashion to ensure stability during transport, etc.

Lead Dietary Aide

Independance Villiage of Old Raleigh
10.2021 - 07.2023
  • Followed dietary procedures in accordance with established policies
  • Engaged with residents to provide positive and enriching experiences
  • Set up trays and food service carts to deliver food to residents
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.

Inbound Call Center Representative

Charter Communications, Spectrum
01.2021 - 10.2021
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Provided accurate information about products or services to customers
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Education

Some College (No Degree) - Medical Billing And Coding

Stratford Career Institute
Saint Albans, VT

Skills

  • Equipment Maintenance
  • Shipment Preparation
  • Product Inspection
  • Palletizing
  • Customer Service
  • Sales closing
  • Performance Tracking
  • Product and service knowledge

Timeline

Outbound Call Center Agent

Infinity Marketing (Verizon)
03.2024 - 06.2024

Loader and Unloader

UPS
10.2023 - 02.2024

Packer Associate

Millennium Printing Group
07.2023 - 10.2023

Lead Dietary Aide

Independance Villiage of Old Raleigh
10.2021 - 07.2023

Inbound Call Center Representative

Charter Communications, Spectrum
01.2021 - 10.2021

Some College (No Degree) - Medical Billing And Coding

Stratford Career Institute

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Barbara Jones