Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Kelley

Corsicana,TX

Summary

Adapt at enhancing public safety and streamlining interdepartmental communications, my tenure at Dallas Area Rapid Transit Police Department showcased my proficiency in data entry and exceptional patience. Achievements include leading critical information relay for officer safety and coordinating multi-agency responses, underpinning a commitment to professionalism and community well-being. Attentive Police Dispatcher bringing 35 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Certified Lead Police Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Dedicated Police Telecommunicator offering 35 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Call Taking and trained new Police Telecommunicators.

Overview

23
23
years of professional experience

Work History

Lead Police Telecommunicator

Dallas Area Rapid Transit Police Department
10.1999 - 07.2022
  • Contributed to a safer work environment for officers by relaying critical information regarding potential threats or hazards encountered during calls.
  • Streamlined communication between departments with clear and concise relay of pertinent information during joint operations.
  • Contributed to a safer community by effectively coordinating responses for multiple agencies during large-scale events or emergencies.
  • Enhanced the department''s reputation for professionalism by courteously addressing the concerns of callers, even during difficult or emotionally charged interactions.
  • Consistently met performance metrics, demonstrating exceptional skills in multitasking, problem-solving, and decision-making under pressure.
  • Played a vital role in criminal investigations by gathering crucial information from callers while maintaining confidentiality guidelines.

Education

Bachelor of Arts - Business

Texas A& M Commerce
Commerce, TX
05.2006

Skills

  • Call prioritization
  • Patience and Tolerance
  • Public Safety Awareness
  • Incident documentation
  • Data entry proficiency
  • Information Gathering
  • Memory retention
  • Typing Speed
  • Data Entry

Timeline

Lead Police Telecommunicator

Dallas Area Rapid Transit Police Department
10.1999 - 07.2022

Bachelor of Arts - Business

Texas A& M Commerce
Barbara Kelley