Jonathan Ocasio
Fort Worth
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solving and process optimization to support team objectives.
Overview
17
17
years of professional experience
Work History
Police Officer / Officer in Charge
GLENN HEIGHTS POLICE DEPARTMENT
11.2023 - 01.2025
- Prevents crime and enforces laws
- Operates patrol car to monitor traffic violations and prevent crimes or disturbances
- Responds to dispatch calls, answers complaints, issues citations, and prepares reports
- Conducts investigations from start to finish and files cases with the District Attorney’s Office
- Works with citizens to identify and resolve community issues
- Pursues fleeing suspects and performs rescue operations
- Investigates crime scenes, collects evidence, and processes suspects
- Provides leadership by mentoring officers, holding supervisory responsibilities when the sergeant is unavailable, and managing field situations as Officer in Charge
- Conducted preliminary investigations at scenes of major crimes.
Police Officer / Officer in Charge
DALLAS ISD POLICE DEPARTMENT
09.2020 - 11.2023
- Patrolled assigned campuses and routes
- Responded to crisis situations, accidents, and criminal reports
- Collected and preserved evidence for investigations
- Conducted investigations from start to finish and filed cases with the District Attorney’s Office
- Served as Field Training Officer, Gang Unit Officer, and Police Explorer Advisor
- Supported supervisors in scheduling and equipment inventory
- Held supervisory responsibilities in the absence of the sergeant and led officers during shifts as Officer in Charge
- Secured crime scenes, gathered evidence, and questioned witnesses.
Police Officer
DALLAS AREA RAPID TRANSIT POLICE DEPARTMENT
06.2018 - 09.2020
- Responded to calls for service within DART jurisdiction
- Investigated crimes, traffic incidents, and disputes
- Conducted investigations from start to finish and filed cases with the District Attorney’s Office
- Coordinated with local police departments
- Mentored junior officers in ethics and professionalism
- Acted as Officer in Charge during patrol shifts and special operations, taking on supervisory duties when the sergeant was unavailable
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Deputy Sheriff
COOK COUNTY SHERIFF DEPARTMENT
11.2014 - 06.2018
- Resolved conflicts through effective communication
- Conducted investigations from start to finish and filed cases with the District Attorney’s Office
- Processed prisoners and escorted them to and from court
- Served warrants, evictions, and subpoenas
- Completed civil process duties
- Drafted detailed incident reports
- Led teams and held supervisory responsibilities during operations as Officer in Charge
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Thoroughly analyzed criminal information and processed crime scenes.
- Provided testimony in court proceedings.
Technician Supervisor
Xfinity Comcast
11.2013 - 11.2014
- Supervised daily operations for field technicians, ensuring service quality and efficiency
- Provided advanced technical support and troubleshooting for escalated issues
- Conducted training and mentorship for new and existing technicians
- Developed and maintained service standards and best practices
- Monitored performance metrics and implemented improvement plans
- Managed scheduling, logistics, and resource allocation for service calls
- Assisted in conflict resolution and customer satisfaction initiatives
- Managed maintenance activities, supervised staff, and inspected equipment.
- Educated staff on organizational mission and goals to help employees achieve success.
General Manager
PETCO
10.2010 - 10.2013
- Directed all aspects of store operations, including sales performance, merchandising, and customer service
- Managed financial performance, budgeting, and profit and loss analysis to meet company goals
- Oversaw hiring, training, and development of all employees, fostering leadership and growth opportunities
- Created and implemented store policies and operational procedures to maximize efficiency
- Ensured compliance with safety regulations and company standards
- Maintained vendor relationships and managed inventory levels
- Led district and corporate visits, providing comprehensive reports and action plans
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Store Manager
CVS/PHARMACY
04.2008 - 10.2010
- Managed daily store operations and performance goals
- Trained store associates and supervisors
- Participated in company conference calls and loss prevention reviews
- Conducted store walk-throughs with upper management
- Managed payroll and staffing processes
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Master of Science - Public Administration
University of Phoenix
Tempe, AZ09-2024
Bachelor of Arts - Criminal Justice
University of Phoenix
Tempe, AZ04-2024
Skills
- Civil laws
- Planning and coordination
- Criminal investigations
- Conflict resolution tactics
- Risk mitigation
- Interrogation techniques
- Crime prevention
- CPR/First aid certified
- Investigative skills
- Intelligence reports
- Background investigations
Timeline
Police Officer / Officer in Charge
GLENN HEIGHTS POLICE DEPARTMENT
11.2023 - 01.2025
Police Officer / Officer in Charge
DALLAS ISD POLICE DEPARTMENT
09.2020 - 11.2023
Police Officer
DALLAS AREA RAPID TRANSIT POLICE DEPARTMENT
06.2018 - 09.2020
Deputy Sheriff
COOK COUNTY SHERIFF DEPARTMENT
11.2014 - 06.2018
Technician Supervisor
Xfinity Comcast
11.2013 - 11.2014
General Manager
PETCO
10.2010 - 10.2013
Assistant Store Manager
CVS/PHARMACY
04.2008 - 10.2010
Master of Science - Public Administration
University of Phoenix
Bachelor of Arts - Criminal Justice
University of Phoenix
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