Conduct market research to identify potential properties for clients based on their needs and preferences
Negotiate contracts and terms of sale between buyers and sellers to ensure mutually beneficial agreements
Provide expert guidance to clients throughout the entire buying or selling process, including property showings, inspections, financing options, and closing procedures
Collaborate with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
Stay up-to-date with local real estate market trends and changes in regulations to provide accurate information to clients
Attend industry conferences and seminars to expand knowledge base on real estate practices and enhance professional skills
Manage client databases using CRM software systems for efficient organization of leads, contacts, appointments, and follow-ups
Assist first-time homebuyers by explaining the purchasing process step-by-step while addressing any concerns or questions they had along the way
Collaborate with attorneys during contract negotiations ensuring all legal requirements were met
Generate comparative market analysis reports (CMA) for sellers providing them insights into current market conditions
Built long-term relationships with clients leading to repeat business opportunities
Provide accurate property valuations to sellers based on market analysis and comparable sales data
Manage multiple transactions simultaneously while ensuring all deadlines were met
Negotiate favorable terms for clients in competitive bidding situations resulting in successful purchases
Conduct thorough property inspections to identify any potential issues or concerns for buyers
Assist investors in identifying profitable real estate opportunities by analyzing market trends and rental income potential
Bartender/Server
12 Years 9 Months
Saybrook Fish House | Rocky Hill, CT | 01.2014 - Current
Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Efficiently handled cash transactions and accurately processed payments using POS system
Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Provided recommendations on menu items based on customer preferences and dietary restrictions
Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Adhered to all food safety regulations to ensure the health and well-being of customers
Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Trained new staff members on restaurant procedures, menu items, and customer service standards
Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Guest Relations Associate
2 Years
ConnectiCon | Hartford, CT | 07.2023 - 07.2025
This is a volunteer/per diem position that I work annually when the convention is in town.
Work with high profile actors/actresses getting them from place to place and collecting their money while increasing their sales through suggestive selling.
Maintain secrecy of guest accommodations and green room location.
Help to run guest panels, keeping questions on track and within the allotted timeframe.
Develope and maintained a strong network of clients through referrals, networking events, and online marketing strategies
Create compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers
Negotiate contracts and terms of sale between buyers and sellers to ensure mutually beneficial agreements
Provide expert guidance to clients throughout the entire buying or selling process, including property showings, inspections, financing options, and closing procedures
Collaborate with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
Stayed up-to-date with local real estate market trends and changes in regulations to provide accurate information to clients
Attend industry conferences and seminars to expand knowledge base on real estate practices and enhance professional skills
Manage client databases using CRM software systems for efficient organization of leads, contacts, appointments, and follow-ups
Assist first-time homebuyers by explaining the purchasing process step-by-step while addressing any concerns or questions they had along the way
Collaborate with attorneys during contract negotiations ensuring all legal requirements were met
Generated comparative market analysis reports (CMA) for sellers providing them insights into current market conditions
Built long-term relationships with clients leading to repeat business opportunities
Provide accurate property valuations to sellers based on market analysis and comparable sales data
Manage multiple transactions simultaneously while ensuring all deadlines were met
Negotiate favorable terms for clients in competitive bidding situations resulting in successful purchases
Conduct thorough property inspections to identify any potential issues or concerns for buyers
Assist investors in identifying profitable real estate opportunities by analyzing market trends and rental income potential
Real Estate Professional
3 Years 10 Months
Keller Williams | Glastonbury, CT | 05.2016 - 03.2020
Started my real estate career with the number one company in training. Four time BOLD graduate, intensive real estate training/coaching course.
Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies
Created compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers
Negotiated contracts and terms of sale between buyers and sellers to ensure mutually beneficial agreements
Provided expert guidance to clients throughout the entire buying or selling process, including property showings, inspections, financing options, and closing procedures
Collaborated with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
Stayed up-to-date with local real estate market trends and changes in regulations to provide accurate information to clients
Attended industry conferences and seminars to expand knowledge base on real estate practices and enhance professional skills
Managed client databases using CRM software for efficient organization of leads, contacts, appointments, and follow-ups
Assisted first-time homebuyers by explaining the purchasing process step-by-step while addressing any concerns or questions they had along the way
Collaborated with attorneys during contract negotiations ensuring all legal requirements were met
Built long-term relationships with clients leading to repeat business opportunities
Provided accurate property valuations to sellers based on market analysis and comparable sales data
Managed multiple transactions simultaneously while ensuring all deadlines were met
Negotiated favorable terms for clients in competitive bidding situations resulting in successful purchases
Conducted thorough property inspections to identify any potential issues or concerns
Assisted investors in identifying profitable real estate opportunities by analyzing market trends and rental income potential
Bartender, Lead Trainer, and Shift Supervisor
10 Years
Chilis Grill and Bar | Glastonbury, CT | 01.2004 - 01.2014
Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
Cultivated a positive work environment through effective communication, teamwork, and recognition programs
Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of shift reconciliation process
Achieved consistently high scores on secret shopper evaluations by ensuring adherence to company standards for service excellence
Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
Maintained a clean and organized work area, adhering to health and safety regulations at all times
Followed all food safety regulations including temperature monitoring and labeling of prepared foods
Communicated effectively with servers regarding special requests or modifications from customers
Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Participated in monthly team meetings to discuss new promotions or menu changes
Shift Supervisor
10 Years
Harry's Place | Colchester, CT | 01.2000 - 01.2010
Provided exceptional customer service by promptly greeting customers, taking orders, and ensuring accurate delivery of food items
Maintained cleanliness and organization of counter area, ensuring a pleasant dining experience for customers
Managed cash transactions accurately and efficiently, handling large volumes of cash with minimal errors
Collaborated with kitchen staff to ensure timely preparation and delivery of food orders to customers
Resolved customer complaints or concerns in a professional manner, ensuring customer satisfaction and repeat business
Assisted in training new counter servers on company policies, procedures, and customer service standards
Maintained knowledge of all menu items including ingredients, allergens, and dietary restrictions to provide accurate information to customers
Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
Maintained a clean and organized work station, following sanitation guidelines at all times
Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
Adhered to portion control guidelines while plating dishes for consistent portion sizes
Followed all food safety regulations including temperature monitoring and labeling of prepared foods
Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Communicated effectively with servers regarding special requests or modifications from customers
Banquet Server
3 Years
Max Restaurant Group | Hartford, CT | 01.2002 - 01.2005
Assisted in the in-house cafe & setting up for internal meetings at the Bushnell theater for the performing arts.
Set up and attended to high profile guest suites.
Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
Maintained cleanliness and organization of banquet areas before, during, and after events
Responded promptly to guest requests or concerns, resolving issues in a professional manner
Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish
Adhered to company policies regarding dress code, grooming standards, punctuality, and attendance
Trained new banquet servers on proper serving techniques and company procedures
Demonstrated excellent time management skills by efficiently serving multiple courses to large groups
Maintained a professional and friendly demeanor while handling guest inquiries and special requests
Collaborated with the event planner to ensure seamless execution of themed banquets, including decorations and ambiance
Coordinated with other staff members to ensure smooth flow of service during banquets
Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment for all guests
Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
Stocked and replenished amenities such as toiletries, towels, and bedding to ensure availability for guests
Inspected rooms for damage or maintenance issues and promptly reported any findings to the appropriate department
Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
Adhered to hotel policies and procedures regarding safety protocols, privacy protection, and confidentiality of guest information
Utilized effective time management skills to complete assigned tasks within designated timeframes while maintaining high quality standards
Daycare Worker
1 Year
FIRST STEP DAY CARE | Colchester, CT | 01.1999 - 01.2000
Supervised and cared for a group of 4-10 children, ensuring their safety and well-being at all times
Developed and implemented age-appropriate activities to promote physical, cognitive, and social development
Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
Established positive relationships with parents/guardians through effective communication about daily activities, progress, and any concerns
Assisted in creating lesson plans that aligned with the daycare's curriculum objectives
Provided nutritious meals and snacks to children following dietary guidelines and accommodating special dietary needs when necessary
Administered first aid or medication as needed, following proper protocols
Collaborated with other daycare staff members to ensure smooth operation of daily routines
Created a welcoming atmosphere for children by engaging them in interactive playtime activities
Implemented behavior management strategies to encourage positive behavior among children
Supported children during nap time by providing a calm environment conducive to restful sleep
Documented observations of each child's progress, behaviors, and milestones for reporting purposes
Facilitated open communication between parents/guardians regarding their child's day-to-day experiences at the daycare center
Assisted in potty training efforts by providing guidance and support
Encouraged creativity through arts and crafts projects tailored to different age groups
Managed conflicts between children using conflict resolution techniques appropriate for their developmental stage
Demonstrated patience when dealing with challenging behaviors and effectively redirected children's attention
Maintained accurate attendance records for each child in the daycare program
Collaborated with colleagues to plan and execute themed educational units or projects
Bank Teller
1 Year
Citizens Bank | Colchester, CT | 01.1998 - 01.1999
Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
Promoted bank products and services to customers based on their financial needs and goals
Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
Collaborated with team members to achieve branch sales targets through cross-selling initiatives
Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
Handled confidential customer information securely in accordance with privacy guidelines
Developed strong relationships with regular customers through personalized service
Demonstrated strong attention to detail when verifying signatures, identification documents, etc
Maintained a clean work area following established cleanliness standards
Adhered strictly to security protocols during cash handling procedures
Shift Manager
2 Years
McDonald's | Colchester, CT | 01.1996 - 01.1998
Managed daily operations, including scheduling, inventory management, and customer service
Maintained high standards of quality control to ensure customer satisfaction
Provided ongoing coaching and mentoring to team members, supporting their professional development
Resolved customer complaints or issues promptly while maintaining a positive brand image
Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations