Barbara LaPointe
Oshkosh,WI
Summary
Leveraging a diverse background in account management, caregiving, and education to enhance customer satisfaction and operational efficiency. Recognized with the President's Award for driving revenue and cultivating strong client relationships. Committed to applying critical thinking and emotional intelligence to support team success and client well-being.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Caregiver
Senior Helpers
Appleton, Washington
06.2026 - Current
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with daily living activities, promoting independence and comfort.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Site Manager
Hallcon
05.2025 - 03.2026
- Managed scheduling and staffing to meet project demands effectively.
- Supervised daily operations and ensured compliance with safety regulations.
- Trained and mentored team members on best practices and safety procedures.
IDMS Paraprofessional
Oshkosh Area School District
12.2023 - 04.2024
- Collaborated with teachers to deliver tailored instructional support for diverse student populations.
- Facilitated academic and social interactions for students with special needs to enhance engagement.
- Implemented positive reinforcement strategies to encourage appropriate behavior in students. to redirect negative behaviors.
- Assisted with implementation of students' individualized IEP at discretion and direction of teachers and administrators.
Sales Associate/Account Manager
Salelytics
11.2020 - 11.2023
- Work directly with the client in the creation of new small business account for the Pacific Northwest region of the U.S.
- Received a President's Award in 2022 for outstanding job performance and my part in revenue increase. Award only given to the top 1% of the company.
- Cultivated strong customer relationships, resulting in increased satisfaction and loyalty.
- Developed product knowledge to effectively address client inquiries and needs.
- Executed targeted sales strategies, contributing to revenue growth across multiple product lines.
- Trained new associates on best practices in customer service and sales techniques.
- Mentored junior staff, fostering professional development and enhancing team performance through coaching sessions.
- Managed issues in busy, high-stress situations while maintaining a calm demeanor, ensuring customer concerns were addressed effectively.
Billing Specialist
Spectrum Communications
09.2017 - 03.2020
- Processed high-volume billing transactions, ensuring accuracy and timely delivery.
- Resolved customer inquiries regarding billing discrepancies and account statuses, enhancing customer satisfaction.
- Collaborated with cross-functional teams to resolve complex billing issues promptly.
- Enhanced client relationships through proactive communication about billing issues and concerns.
Telemetry Technician
Agnesian Healthcare
11.2016 - 09.2017
- Collaborated with nursing staff to interpret cardiac data, enhancing patient care decisions.
- Collaborated with nursing staff to interpret cardiac data and support patient care decisions.
- Monitored and documented heart rhythms per physicians' orders, ensuring accurate patient assessments.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
Psychiatric Care Technician
Winnebago Mental Health Institute
08.2015 - 11.2016
- Monitored patient behavior and supported daily activities, ensuring safety and enhancing well-being.
- Collaborated with multidisciplinary teams to create therapeutic environments that contributed to improved patient outcomes.
- Collaborated with multidisciplinary teams to enhance therapeutic environments and improve patient outcomes.
- Maintained strong rapport with patients by actively listening to concerns and providing empathetic responses.
- Documented patient behaviors, reactions, and progress in medical records, ensuring confidentiality and accuracy of sensitive information.
- Trained new staff on procedures and best practices for delivering compassionate psychiatric care.
- Engaged clients and families respectfully, fostering a supportive environment.
- Maintained patient confidentiality by adhering strictly to HIPAA regulations.
Education
Associate of Applied Science - Medical Assisting
Globe University
Appleton, WISkills
- Patient advocacy
- Customer service
- Client advocacy
- Interpersonal communication
- Emotional intelligence
- Adaptability
- Critical thinking
Certification
- Department of Public Instruction Special Education Program Aide compliant through June 2028
- eRailSafe CN compliant through May 2027.
Timeline
Caregiver
Senior Helpers
06.2026 - Current
Site Manager
Hallcon
05.2025 - 03.2026
IDMS Paraprofessional
Oshkosh Area School District
12.2023 - 04.2024
Sales Associate/Account Manager
Salelytics
11.2020 - 11.2023
Billing Specialist
Spectrum Communications
09.2017 - 03.2020
Telemetry Technician
Agnesian Healthcare
11.2016 - 09.2017
Psychiatric Care Technician
Winnebago Mental Health Institute
08.2015 - 11.2016
Associate of Applied Science - Medical Assisting
Globe University