Guillermina Ochoa Sanchez
Pasco,US
Summary
Healthcare professional with over 10 years of experience in patient care and administration, demonstrating exceptional skills in customer service, communication, and time management. Proficient in Microsoft Office and healthcare documentation, with a proven track record in patient monitoring and medication management. Committed to enhancing patient experiences through effective team leadership and staff management, while continuously seeking opportunities for professional growth and innovation in the healthcare sector.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
13
13
years of professional experience
Work History
Caregiver
Visiting Angles
Kennewick, WA
08.2025 - Current
- Maintaining personal hygiene, such as bathing, grooming and toileting
- Cooking, shopping for groceries, and meal preparation
- Reminding seniors to take medications on time
- Arranging for transportation to events and appointments
- Light housekeeping, such as laundry and washing dishes
- Providing companionship and socialization.
Patient Registration Representative
Trios CareCenter at Southridge/ Trios Hospital
Kennewick, US
02.2021 - Current
Caregiver
The Squires Residence Adult Family Home
Kennewick, US
07.2021 - 06.2024
- Manage medication and direct care, enhancing resident well-being and safety.
- Coordinate with families and doctors, improving communication and care quality.
- Prepare meals and maintain cleanliness, ensuring a healthy living environment.
- Schedule medical appointments, optimizing health outcomes for residents.
- Engage residents in activities, promoting social interaction and community.
- Maintained meticulous medication records and utilized digital management systems, boosting compliance and minimizing discrepancies.
- Scheduled and managed medical appointments, optimizing care pathways and contributing to noticeable improvements in resident health outcomes.
- Fostered strong relationships with residents, enhancing their emotional well-being and creating a nurturing environment.
- Implemented a structured activity program, leading to marked improvements in resident engagement and satisfaction.
- Analyzed resident feedback to refine care strategies, driving substantial improvements in service quality and care delivery.
- Coordinated with healthcare professionals to tailor care plans, significantly enhancing health outcomes and resident quality of life.
- Provide direct resident care and companionship, enhancing quality of life and well-being.
- Prepare nutritious meals and manage shopping, ensuring dietary needs are met.
- Maintain a clean and safe living environment through diligent housekeeping.
- Coordinate family and doctor communications, ensuring seamless information flow.
- Facilitate travel to medical appointments, ensuring timely and safe arrivals.
- Provided direct resident care, enhancing quality of life through personalized assistance and fostering a nurturing environment.
- Executed meal preparation and shopping, ensuring nutritional needs were met, leading to noticeable improvements in residents' health.
- Facilitated effective communication with families and medical professionals, ensuring coordinated care and strengthening support networks.
- Maintained a clean and safe living environment through diligent housekeeping, contributing to residents' overall well-being and comfort.
- Delivered compassionate care to residents, enhancing their emotional well-being and fostering a sense of community.
Caregiver/ Manager
Serenity Adult Family Homes
05.2017 - 02.2021
- Manage front desk, ensuring efficient patient interactions and scheduling for optimal flow.
- Enhance record accuracy, ensuring compliance and swift data retrieval.
- Coordinate with healthcare team for timely chart preparation, supporting seamless patient care.
- Execute billing processes with precision, maintaining financial integrity and revenue.
- Improve communication by handling calls and emails, boosting patient service satisfaction.
- Facilitated effective communication between patients and medical staff, fostering a welcoming environment that enhanced patient trust and satisfaction.
- Spearheaded the implementation of a digital patient record system, achieving substantial improvements in data retrieval speed and regulatory compliance.
- Developed streamlined appointment scheduling protocols, significantly reducing patient wait times and optimizing overall patient flow.
- Executed detailed billing processes, ensuring financial accuracy and compliance, which strengthened facility revenue and improved cash flow.
- Maintained meticulous patient records, enabling swift data retrieval and enhancing accuracy in reporting to meet healthcare regulations.
- Fostered a welcoming atmosphere at the front desk, enhancing patient trust and satisfaction through effective communication.
- Managed staff schedules and communication, enhancing team efficiency and resident satisfaction.
- Coordinated medication orders and appointments, ensuring timely and accurate healthcare delivery.
- Maintained resident files and digital records, improving data accessibility and operational accuracy.
- Provided compassionate direct care to residents, enhancing their quality of life and fostering a nurturing environment.
- Streamlined medication distribution processes, ensuring timely administration and improving overall resident health outcomes.
- Maintained accurate resident files and staff schedules using Excel, resulting in notable improvements in operational efficiency.
- Coordinated with healthcare providers and families to schedule doctor appointments, strengthening communication and care continuity.
- Managed housekeeping and meal preparation, ensuring a clean, safe environment that met all health and safety standards.
- Fostered a nurturing atmosphere through compassionate direct care, significantly enhancing residents' overall quality of life.
Crew Member
Walmart
03.2019 - 05.2019
- Assisted customers, improving satisfaction and retention.
- Restocked shelves, ensuring product availability.
- Organized merchandise, enhancing store appearance.
- Answered calls, resolving inquiries efficiently.
- Provided exceptional customer service, enhancing shopper experience and fostering repeat business through attentive engagement.
- Streamlined restocking processes, ensuring optimal inventory levels and reducing stock discrepancies.
- Coordinated with team members to organize store displays, resulting in improved product visibility and increased sales.
- Analyzed customer inquiries and efficiently resolved issues, contributing to noticeable improvements in overall customer satisfaction.
- Maintained clean and organized workspaces, adhering to company standards and enhancing operational efficiency.
- Fostered a positive team environment, enhancing collaboration and boosting employee morale to achieve shared goals.
Nursing Assistant
Aging & Long Term Care Of Easter WA (Life Care Center of Kennewick)
Kennewick, US
06.2017 - 09.2017
- Responded to patient calls, ensuring timely assistance and support.
- Assisted in medical procedures, enhancing patient care quality.
- Maintained cleanliness in patient areas, promoting a safe environment.
- Collected and documented specimens.
- Communicated with patients, providing emotional and social support.
- Provided compassionate care to patients, fostering trust and comfort while ensuring their emotional and physical needs were met.
- Worked closely with nurses to monitor patient conditions, facilitating timely interventions and enhancing overall patient care.
- Collaborated with nursing staff to monitor patient vitals, enabling swift interventions and improving overall patient health outcomes.
Crew Member
McDonalds
03.2015 - 03.2017
- Handled cash and card transactions, ensuring accuracy and efficiency.
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Maintained a clean and safe environment, adhering to OSHA standards.
- Provided prompt and friendly service to all customers.
- Issued receipts and refunds, maintaining transaction integrity.
- Streamlined order processing, enhancing service speed and boosting customer satisfaction through efficient payment handling.
- Fostered a welcoming environment by greeting customers, ensuring a positive dining experience and encouraging repeat visits.
- Maintained cleanliness and organization in compliance with OSHA regulations, contributing to a safe and hygienic restaurant atmosphere.
- Coordinated with team members to resolve customer complaints swiftly, resulting in improved service ratings and customer loyalty.
- Implemented a new system for issuing receipts and refunds, reducing transaction errors and enhancing overall operational efficiency.
Seasonal Field Work
Great Columbia Berry Farms
06.2013 - 06.2015
- Assisted in field maintenance and tree pruning, enhancing crop health and yield.
- Contributed to efficient field operations, supporting team efforts in crop management.
- Utilized pruning techniques to improve tree health, resulting in better fruit production.
- Executed efficient crop cleaning protocols, enhancing field readiness and contributing to a more productive harvest season.
- Collaborated with team members in tree pruning activities, ensuring optimal growth and maximizing fruit yield.
Education
Columbia Basin College
Pasco, WAHigh School Diploma -
Pasco High School
Pasco, WAHome Care Aide Certification -
Aging & Long Term Care of Eastern Washington Training Center
Skills
- Patient Care
- Staff Management
- Microsoft Office
- CPR
- First Aid
- Medication Management
- Healthcare Documentation
- Patient Monitoring
- Medical Records
- Customer Service
- Team Leadership
- Problem Solving
- Time Management
- Communication
- Data Entry
- Patient Advocacy
- Scheduling
- Coordination
- Critical Thinking
- Conflict Resolution
- Quality Improvement
- Patient Safety
- Health Education
- Data Analysis
- Patient care
- Medication management
- Appointment scheduling
- Effective communication
- Time management
- Record keeping
- Meal preparation
- Team collaboration
- Conflict resolution
- PPE usage
- End-of-life care
- ADL assistance
- Strong ethics
- Daily living assistance
- Compassion and empathy
- Hoyer lifting equipment
- Dementia care
- Safety awareness
- Records maintenance
- Basic housekeeping
- Housekeeping tasks
- State regulations
- Quality program protocols
- Disability support
- Flexible schedule and availability
- Care plan adherence
- Verbal and written communication skills
- Patient mobility assistance
- Patient advocacy
- Reliability and punctuality
- Nutrition
- Care plan assessment
- Flexible schedule
- Problem-solving
- Medical office administration
- Compassionate client care
- Chronic disease management
- Case management
- Lifting and transferring
- Complex Problem-solving
- Respectful and compassionate
- Medication administration
- Care plan management
- Resident empowerment
- Housekeeping
- Verbal and written communication
- Dependable and responsible
- Personal hygiene assistance
- Patient assessments
- Physical therapy support
- HIPAA compliance
- Progress documentation
- Records management
- Client transportation
- Medical records management
- Community activities
- Compassionate communication
- Cultural sensitivity
- Patient companionship
- Medical record-keeping
- Alzheimer's care
- Direct patient care
- Case management experience
- EMR / EHR
- Daily living activities assistance
Languages
English
Professional
A1
Spanish
Professional
A1
References
- Johnny Trevino, (509)240-4600
- Yury Gomez, (509)492-8176
- Cristal Trevino, (509)378-8347
- Dina Gutierez, (509)539-9279
Personal Information
Title: Healthcare Professional/ Patient Registration Representative
Languages
- Spanish
- English
- Spanish
Timeline
Caregiver
Visiting Angles
08.2025 - Current
Caregiver
The Squires Residence Adult Family Home
07.2021 - 06.2024
Patient Registration Representative
Trios CareCenter at Southridge/ Trios Hospital
02.2021 - Current
Crew Member
Walmart
03.2019 - 05.2019
Nursing Assistant
Aging & Long Term Care Of Easter WA (Life Care Center of Kennewick)
06.2017 - 09.2017
Caregiver/ Manager
Serenity Adult Family Homes
05.2017 - 02.2021
Crew Member
McDonalds
03.2015 - 03.2017
Seasonal Field Work
Great Columbia Berry Farms
06.2013 - 06.2015
Columbia Basin College
High School Diploma -
Pasco High School
Home Care Aide Certification -
Aging & Long Term Care of Eastern Washington Training Center