Barbara LeBourdais
San Tan Valley,AZ
Summary
While this resume is a list of my endeavors, my passion has always been about helping others! I am confident in my abilities of organization, communication, and leadership skills. I believe I make intelligent, informed, and honest decisions and love to learn and try new things. Throughout my journey, I have been fortunate enough to have met and learned from a variety of talented, beautiful people; colleagues, clients, and patients alike. I have enjoyed all immensely and look forward to working and learning with you soon. Until then, be well, and thank you for your interest and your time.
Overview
35
35
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Deli Clerk/Customer Service
FRY'S MARKETPLACE STORES
Queen Creek, AZ
01.2025 - Current
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
In Home Caregiver
Independent Self Employment
San Tan Valley, AZ
01.2019 - 11.2024
- Assisted with end-of-life care, offering comfort and emotional support to clients and their families during challenging times
- Ensured clients' comfort and safety during the night by providing overnight care and assistance as required
- Attended training sessions and workshops to stay informed about the latest caregiving techniques, medical advancements, and safety protocols
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
Customer Service Associate
Consumer Cellular
San Tan Valley, AZ
05.2017 - 01.2019
- Managed a high volume of incoming calls, consistently meeting or exceeding response time targets
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Utilized CRM software to track customer interactions, update account information, and document case details
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Office Manager
Air Response, LLC Falcon Field Airport
Mesa, AZ
06.2005 - 04.2011
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
Medical Transcriptionist
PJ'S Transcription WFH
Mesa, AZ
03.2003 - 05.2005
- Transcribed audio recordings, ensuring accuracy and attention to detail
- Reviewed and edited transcriptions for grammar, punctuation, and clarity
- Closely followed client guidelines and formatting requirements to deliver transcripts that meet their specific needs
- Demonstrated excellent listening skills to accurately capture spoken words in written form
- Maintained confidentiality of sensitive information contained within audio recordings during the transcription process
- Prioritized tasks based on urgency and importance, ensuring timely delivery of completed transcripts
Administrative Assistant
Renal West Dialysis
Mesa, AZ
01.1991 - 04.1998
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Covered all 20+dialysis facilities front office Secretaries; patient scheduling, filing, phones, inquiries, at outlying facility doing intakes for Doctor appointments ie. Escort to exam room, getting vitals, updating charts; medication list, recent procedures &/or hospitalizations, reasons for visit
- Provided administrative support during board meetings including taking meeting minutes, preparing meeting agendas/materials, distributing minutes, and following up on action items
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Coordinated and organized with HR company events, including conferences, seminars, and teambuilding activities
Education
Some College - Business Administration
Central Arizona College
Apache Junction, AZ 07.2005 - 11/2006
General Education Diploma
Apache Junction, AZSkills
- Accounts Receivable
- Accounts Payable
- Accounting
- Medical Records
- Medical administrative support
- Data Entry
- Caregiving
- Vital Signs
- Charting and updates
- Appointment scheduling
- 10 key typing
- Administrative Assistant
- Taking, typing and distributing meeting minutes
- Correspondence
- Phone and email messages
- Computer skills both Windows and Mac
- Microsoft Office, Apple fluent IOS, MAC, iPhone, iPad (10 years)
- QuickBooks
- Payroll
- Front Desk
- Transcription
- Medical terminology
- Patient care
- Personal Assistant Experience
- Home healthcare: hygiene assistance, medications administered, Meal Preparation
Certification
- Driver's License
- CPR Certification
Groups
Secretary of W.I.N.D. program at C. A. C., 06/01/05, 11/01/06, Scheduling weekly meetings with students and faculty, Took and distributed meeting minutes., Coordinated for clothes drives and school events involving student ran clothing store for business attire and then donating to local discount stores so people could get to it daily.
Timeline
Deli Clerk/Customer Service
FRY'S MARKETPLACE STORES
01.2025 - Current
In Home Caregiver
Independent Self Employment
01.2019 - 11.2024
Customer Service Associate
Consumer Cellular
05.2017 - 01.2019
Some College - Business Administration
Central Arizona College
07.2005 - 11/2006
Office Manager
Air Response, LLC Falcon Field Airport
06.2005 - 04.2011
Medical Transcriptionist
PJ'S Transcription WFH
03.2003 - 05.2005
Administrative Assistant
Renal West Dialysis
01.1991 - 04.1998
General Education Diploma