Barbara Lewis
Akron,Ohio
Summary
Hardworking and passionate professional, ready to help advocate for students, teachers and families in my community. I am eager for personal growth and community engagement. I am eager to make a meaningful difference in today's education system.
I would be honored to serve as an Akron Public School Board Member and ready to gain new opportunities and skills.
Overview
10
10
years of professional experience
Work History
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
06.2020 - Current
- Collect on delinquent mortgage loans to reduce overdue balances.
- Mange a high volume caseload of at risk borrowers
- Educate debtors about repayment options.
- Develop strong relationships with homeowners until their loan becomes current.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceed monthly quota, contributing to company''s overall financial stability.
- Maintain comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
Business to Business Collections
LKQ Corporation Inc.
02.2017 - 06.2020
- Collected on delinquent invoices to reduce overdue balances.
- Resolved client disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated clients about repayment options.
- Developed strong relationships with clients Nationwide to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Billing Specialist
Millennium Capital and Recovery Corporation
04.2014 - 02.2017
- Billed various Banks and finance companies Nationwide for using our company's recovery service.
- Identified, researched, and resolved billing issues
- Liaison between fiance company and our recovery Tow Truck Drivers.
Education
Bachelor of Arts And Science, Coursework Completed -
Kent State University
Kent, OHHigh School Diploma -
East High School
Akron, OHSkills
Collections experience
Negotiation experience
Foreclosure Prevention
Debt Restructuring
Timeline
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
06.2020 - Current
Business to Business Collections
LKQ Corporation Inc.
02.2017 - 06.2020
Billing Specialist
Millennium Capital and Recovery Corporation
04.2014 - 02.2017
Bachelor of Arts And Science, Coursework Completed -
Kent State University
High School Diploma -
East High School
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