Barbara Lovato

• Managed, coached, motivated, and inspired care and technical experts to exceed goals.
• Achieved multiple tasks within timeframes, including coaching, creating development opportunities, conducting team meetings, and completing administrative tasks.
• Exhibited exceptional tracking and trending skills to support data-driven decisions and initiatives.
• Enhanced customer satisfaction by resolving concerns, converting detractors into promoters, ensuring feedback was communicated, and following up to bridge any developmental gaps.
• Fostered a culture of employee engagement, collaboration, and continuous learning aligned with Vision & Mission statements.
• Demonstrated agility in change management, being available and adaptable to support company initiatives.
• Made sound business decisions that balanced the needs of the business, employees, and customers.

2012 - Offline Coach (Interim)

2012 - STC Coach (5-Years)

2013 - Red Hat Trainer Canada (2-Months)

2013-Mission Loyalty to PDA Conversion Trainer (3-Months)

2013-Team of Experts Coach

2018-Philippines Global Trainer Stretch Assignment (3-Months)

2019-Quality Analyst Stretch Assignment (11-Months)

2019-Interim Manager Team of Experts (3-Months)

2024-Global Partnership (3-Months)

2024-Interim Manager, Technical Care (3-Months + )