Barbara Majors
Gorman
Summary
Detail-oriented professional skilled in quality assurance and office management. Known for implementing quality assurance measures that enhance efficiency and service excellence while promoting a positive workplace culture. Work with Microsoft Excel, Outlook, Teams,and Word. Experienced with balancing drawers at the end of the day, also experienced with writing COAs for bookkeeping. With my past employments i have learned different skills that would benefit me in the banking industry.
Overview
21
21
years of professional experience
Work History
Quality Assurance
Durham Pecan Company
Comanche Texas
11.2023 - Current
- Implemented quality assurance processes to monitor agent interactions and provide targeted coaching opportunities.
- Developed and maintained quality assurance procedure documentation.
- Conducted regular quality assurance checks to ensure consistent delivery of exceptional service.
- Conducted regular account audits for quality assurance and compliance with company policies.
- Collaborated with management to establish company-wide goals for quality assurance excellence.
- Reduced product defects by implementing automated testing processes to streamline quality assurance efforts.
Secretary
Gorman Milling Company
Gorman, TX
04.2005 - 01.2021
- Managed office communications, ensuring timely and effective information flow among departments.
- Coordinated scheduling for executive deliveries, optimizing use of time and resources.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, supporting strategic.
- Maintained a professional reception area, creating positive first impressions for clients and visitors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Comanche ISD
Comanche, TXSkills
- Skills i have learned from previous employers
- Organization
- leadership skills
- time management
- employee motivation
- being structured
- positive
- personable
- bilingual
Timeline
Quality Assurance
Durham Pecan Company
11.2023 - Current
Secretary
Gorman Milling Company
04.2005 - 01.2021
High School Diploma -
Comanche ISD