Pat Powell
Summary
. Reliable and upbeat stylist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
I was required to handle all loses regardless of causation. I handled losses also involving litigation, I have also worked numerous catastrophe losses. I developed strong negotiation and analytical skills, I have the ability to effectively communicate in both written and verbal form.
Overview
42
42
years of professional experience
Work History
Dress Specialist/Stylist
Macys Department Store
Merrillville, IN
08.2011 - 12.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided outstanding customer
- to new and long standing customers by attending closely to concerns and developing solutions.
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- I built and retained one of the largest clientele banks in our store.
- For two years running I was the number one producer of loyalties in our store.
Large Loss Adjuster
Allstate Insurance Co
Detroit, MI
07.1978 - 12.2009
- Answered questions posed by insured and attorneys.
- Handled losses from inception to conclusion.
- Inspected loss, met with the insured/claimant, reviewed coverages, wrote an estimate for damages. Arranged for the appropriate mitigatiion and reach an agreement on the cost of repairs.
- Created communication strategies to meet the insured's objectives.
- Created communication strategies to meet the insured's objectives in order to reach a win-win solutions to disagreements and clarify misunderstandings.
Education
Master of Science - CPCU
American Institute
1986
Bachelor of Science - Accounting And Business Management
Indiana University Northwest
Gary, IN05.1980
Skills
Both of my previous employers have assisted me in developing exceptional, time management and multi tasking tools I have learned to provide exceptional customer service even under adverse conditions or circumstances I have received accommodations for my customer service, sales goals exceeded, loyalties, special promotions and attendance from both employers
I am self motivated, I thrive under pressure, I have excellent communication skills and complaint handling/resolutions
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
Timeline
Dress Specialist/Stylist
Macys Department Store
08.2011 - 12.2021
Large Loss Adjuster
Allstate Insurance Co
07.1978 - 12.2009
Master of Science - CPCU
American Institute
Bachelor of Science - Accounting And Business Management
Indiana University Northwest