Barbara Mallory

• Worked rejections and ran reports to see rejection and denial issues.
• Ran client bill invoices for multiple vendors.
• Designated workflow for 8 clients for employees under these clients.
• Worked with credentialing team to ensure Drs. added and holds released.
• Headed up multiple client conference calls.
• Main contact for clients in regards to patient complaints, client bill invoices and billing issues.

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• Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
• Implemented process improvements that increased team productivity and service quality.
• Approved payroll and PTO requests.
• Audited coding monthly for offshore vendors
• Trained offshore vendors in coding, denials and rejections.
• Main contact for clients in regards to billing issues and patient issues.
• Facilitated communication across departments, enhancing collaboration and project execution efficiency. Teams involved: Anesthesia, Radiology, Pain Management, Refunds, Credentialing and Coding.