Barbara Manrow
Bellevue,
Summary
Dynamic leader with a strong focus on organizational leadership and strategic planning. Proven ability to enhance community engagement and drive operational excellence while fostering collaboration and accountability.
Overview
51
51
years of professional experience
Work History
President of Spiritridge Townhomes Association
Volunteer Work
2021.06 - 2025.06
- Led strategic initiatives to enhance community engagement and volunteer participation.
- Developed partnerships with local organizations to expand outreach efforts.
- Established communication channels to ensure transparency among stakeholders and volunteers.
- Evaluated program effectiveness, providing recommendations for future strategic direction.
- Mentored team members, fostering leadership skills and professional growth.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Fostered culture of transparency and accountability by implementing comprehensive ethics reform across all levels of government.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Flight Purser
Northwest Airlines
2001.04 - 2009.05
- Supervised cabin crew operations, ensuring adherence to safety protocols and service standards.
- Coordinated in-flight services, enhancing passenger experience through effective communication and teamwork.
- Trained new crew members on operational procedures and customer service excellence.
- Managed emergency protocols, maintaining composure during high-pressure situations to ensure passenger safety.
- Conducted pre-flight briefings, ensuring all crew members were informed of flight details and passenger needs.
- Resolved passenger inquiries and concerns promptly, fostering a positive travel environment and enhancing customer loyalty.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Assisted passengers with boarding, seating arrangements, and baggage stowage to facilitate a smooth flight experience.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers' needs.
- Conducted thorough post-flight evaluations to identify areas of improvement for future flights.
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
- Maintained compliance with Federal Aviation Administration regulations through adherence to standard operating procedures.
- Streamlined communication between cabin crew members fosters a cohesive and efficient team environment.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Ensured the safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Maintained and completed administrative records and documents to meet company requirements.
- Held flight attendants accountable for service expectations to meet company and regulatory standards.
- Created, managed, and delivered meaningful recognition and individual rewards to boost morale.
- Championed safety, customer experience, and associate programs to foster well-being and achieve corporate compliance.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Partnered with the flight department to meet in-flight and station operational obligations.
Adjunct Teaching Faculty
City University
1992.02 - 2005.05
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever students needed help.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while setting up assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within semester deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications to teach online.
- Proved successful while working and teaching to meet tight deadlines
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while juggling work commitments and teaching.
Volunteer Flight Attendant Instructor
Fear of Flying Clinic
1985.02 - 1991.05
- Delivered instructions to passengers to ensure their comfort and safety during flights.
- Conducted pre-flight safety demonstrations to enhance passenger awareness of emergency procedures.
- Managed a calm in-flight environment for passengers and crew.
- Collaborated with ground service and crew members to ensure seamless boarding processes and timely departures.
- Monitored cabin conditions throughout flights, addressing issues proactively to enhance passenger comfort.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on commercial flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Boosted passenger loyalty through personalized service and attention to detail.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Advised passengers of flight regulations to maximize safety and security.
- Answered passengers' questions about flight, aircraft and destination.
- Evaluated participant progress through structured assessments and provided constructive feedback for improvement.
- Collaborated with mental health professionals to enhance program effectiveness and participant outcomes.
Commercial Interior Designer
Minotaur Design Assoc.
1974.05 - 1977.04
- Led design projects from concept to completion, ensuring alignment with client vision and brand identity.
- Collaborated with cross-functional teams to develop innovative design solutions tailored to client needs.
- Streamlined design processes by implementing best practices.
- Conducted client presentations, effectively communicating design concepts and rationale to stakeholders for approval.
- Managed vendor relationships, negotiating contracts and sourcing materials to optimize project budgets and timelines.
- Developed comprehensive design documentation, including specifications and drawings, to support project delivery accuracy.
- Presented engaging visual presentations to clients using 3D renderings and virtual reality walkthroughs for effective communication of design concepts.
- Enhanced client satisfaction by delivering tailored commercial interior design solutions.
- Built strong relationships with clients through effective communication skills, leading to repeat business opportunities.
- Coordinated with vendors and suppliers for procurement of materials, streamlining the installation process.
- Worked closely with code compliance officials to address accessibility concerns throughout all stages of the design process.
- Executed detailed space planning and furniture layouts, optimizing functionality and aesthetics of commercial spaces.
- Monitored project budgets closely to minimize cost overruns while maintaining desired quality levels.
- Resolved complex design issues during construction phase, preventing delays in project timelines.
- Collaborated with architects and contractors to ensure seamless integration of interior design elements into overall project plans.
- Developed comprehensive design proposals for clients, resulting in successful project completion and increased revenue.
- Conducted thorough research on materials, finishes, and furnishings to provide cost-effective options for clients.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Developed space planning concepts, color palette selections, and textile presentations.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Participated in furniture selection and documentation of specifications.
- Selected furniture, lighting and accessories to enhance design concepts.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Conducted client consultations to understand requirements and preferences.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings items.
Education
No Degree - Art And Design (2 Years)
University of Texas San Antonio
San Antonio, TXNo Degree - Art And Design
University of Washington
Seattle, WANo Degree - Business
Bellevue College
Bellevue, WAOnline Instructor Certification - Getting Started in Online Teaching And Learning
City University of Seattle
Seattle, WA2003-08
MBA - Managerial Leadership
City University of Seattle
Seattle, WA1992-12
Presidential Honors - For Meritorious Scholastic Achievement
City University of Seattle
Seattle, WA1992-12
Graduate Certificate - Managerial And Organizational Leadership
City University of Seattle
Seattle, WA1991-06
Bachelor of Science - Business Administration
City University of Seattle
Seattle, WA1989-09
High School Diploma -
Thomas Jefferson High School
San Antonio, TX1964-05
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Integrity and ethics
- Employee relations
- Crisis management
- Staff training
Accomplishments
- Supervised team of five staff members.
Timeline
President of Spiritridge Townhomes Association
Volunteer Work
2021.06 - 2025.06
Flight Purser
Northwest Airlines
2001.04 - 2009.05
Adjunct Teaching Faculty
City University
1992.02 - 2005.05
Volunteer Flight Attendant Instructor
Fear of Flying Clinic
1985.02 - 1991.05
Commercial Interior Designer
Minotaur Design Assoc.
1974.05 - 1977.04
No Degree - Art And Design (2 Years)
University of Texas San Antonio
No Degree - Art And Design
University of Washington
No Degree - Business
Bellevue College
Online Instructor Certification - Getting Started in Online Teaching And Learning
City University of Seattle
MBA - Managerial Leadership
City University of Seattle
Presidential Honors - For Meritorious Scholastic Achievement
City University of Seattle
Graduate Certificate - Managerial And Organizational Leadership
City University of Seattle
Bachelor of Science - Business Administration
City University of Seattle
High School Diploma -
Thomas Jefferson High School