Barbara Marple
Atlantic City
Summary
Instructional Paraprofessional and Customer Service Representative with hands-on experience in curriculum development and student support. Proven track record in managing classroom behavior and resolving customer issues, resulting in increased loyalty. Skills in classroom management, behavioral support, and teacher collaboration, bringing proactive problem-solving to new opportunities.
Overview
25
25
years of professional experience
Work History
Instructional Paraprofessional
Atlantic City Board of Education
11.2008 - Current
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Customer Service Representative
Sam's Club
09.1999 - 11.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Human Services
Atlantic Cape Community College
Mays Landing, NJ05.2004
Skills
- Classroom Management
- Behavioral support
- Teacher Collaboration
- Classroom support
Accomplishments
- Employee of the month certificate
- Some perfect attendance certificates
- Above satisfactory evaluations
Additional Information
I am a hard worker and love to learn new things.
Timeline
Instructional Paraprofessional
Atlantic City Board of Education
11.2008 - Current
Customer Service Representative
Sam's Club
09.1999 - 11.2008
Associate of Science - Human Services
Atlantic Cape Community College
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