Summary
Overview
Work History
Skills
References
Timeline
Generic

Barbara Matson

Albion,IN

Summary

Broad experience in customer service and business management.

  • Proven success in exceeding client expectations by leveraging data entry proficiency, strong interpersonal skills, and an ability to elevate both client satisfaction and team productivity.
  • Recognized for optimizing office operations through effective payroll management, accurate bookkeeping, and fostering superior customer relations.
  • Expertise in vendor engagement and organizational skills that streamline operations and enhance client payment processes, resulting in improved efficiency and client satisfaction.
  • Successfully ran a direct-to-consumer (D2C) website, gaining hands-on experience in e-commerce and digital business management.

Overview

33
33
years of professional experience

Work History

Direct To Consumer

Voors.com
Albion, IN
09.2013 - Current
  • Managed an online Winter Air Conditioning Cover business, leveraging web and computer skills to drive sales.
  • Handled incoming phone calls, responded to customer emails, and coordinated mail routing and courier services.
  • Updated and maintained databases with current product information.

Office Manager

Voors Heating & Cooling
Cromwell, IN
09.2013 - Current
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payroll accurately, ensuring timely payment for all employees.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Completed day-to-day duties with accuracy and efficiency.

Customer Service Representative

Jelly Belly Candy Company
Pleasant Prairie, WI
08.1991 - 08.2013
  • Organized and developed a comprehensive filing system for orders and carriers in the shipping department from 1991-1994.
  • Answered customer calls, processed phone orders, and accurately entered data into the computer, demonstrating proficiency with Microsoft Office, Outlook, Excel, and Word from 1994-2004.
  • Ensured compliance with labeling and shipping regulations by collaborating with major vendors such as Kohls, Marshall Fields, and TJ Maxx, and maintained updated compliance manuals and notes from 2004-2013.

Skills

  • Billing
  • Vendor engagement
  • Organizational skills
  • Customer service
  • Data entry
  • Payroll and budgeting

References

Jerry Voors

Rebecca (Becky) Isaacs

Additional references upon request

Timeline

Direct To Consumer

Voors.com
09.2013 - Current

Office Manager

Voors Heating & Cooling
09.2013 - Current

Customer Service Representative

Jelly Belly Candy Company
08.1991 - 08.2013

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Barbara Matson