Barbara Matthews
Lauderdale,United States
Summary
Eager to contribute to team success through hard work attention to detail and excellent organizational skills, Motivated to learn, grow and excel. Quick Learner
Overview
19
19
years of professional experience
1
1
Certification
Work History
Daycare Techer
Barbara Henson Daycare
08.2020 - 01.2024
- Established and maintained a safe, clean, and nurturing environment for children in the daycare setting
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Full Time 40 HRS
Call Center Representative
Iqor
01.2021 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Full Time 40 HRS
Home Health
Total Health Care
07.2022 - 09.2023
- Maintained infection control standards by following proper hygiene practices regarding handwashing, equipment cleaning, and waste disposal techniques at all times during caregiving activities.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and concerns.
- Full Time 40 HRS
Cook/Server
Northeast Middle School
08.2015 - 09.2018
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Full Time 40 HRS
Child Caregiver
Children Education Center
07.2012 - 10.2015
- Provided attentive and nurturing care for children ages 0-5 in a daycare setting
- Engaged children in age-appropriate activities to promote social, emotional, and cognitive development
- Full Time 40 HRS
Housekeeper
East Mississippi State hospital
05.2005 - 09.2012
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Full Time 40 HRS
Education
High School Diploma -
Northeast Lauderdale High at Meridian Ms
05.1993
Skills
- CPR Certification
- Housekeeping
- Customer Service
- Home Health
- Home And Safety
- Compliance
- Cleaning and sanitation
- Customer Support
- Problem-solving skills
- Data Entry
- Call Center Customer Service
- Cooking
- Food handling
Certification
- Director's Credential – Aimed at those looking to run preschools, issued by various state agencies and educational organizations.
Timeline
Home Health
Total Health Care
07.2022 - 09.2023
Call Center Representative
Iqor
01.2021 - 10.2023
Daycare Techer
Barbara Henson Daycare
08.2020 - 01.2024
Cook/Server
Northeast Middle School
08.2015 - 09.2018
Child Caregiver
Children Education Center
07.2012 - 10.2015
Housekeeper
East Mississippi State hospital
05.2005 - 09.2012
High School Diploma -
Northeast Lauderdale High at Meridian Ms
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