Barbara McCree
Duluth,GA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
Work History
Branch Manager
Covington Credit
08.2021 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Plan, organize, direct all sales activities to ensure goals are met and exceeded.
- Provide effective and inspired leadership to all branch personnel to ensure top levels of customer service and efficiency are achieved.
- Manages present and delinquent accounts by consulting with customers on loan payments.
- Encourage employees to do their best and increase store productively immensely.
- Build relationships with our customers, and managing daily activities of the staff.
Retail Co-Manager
Rainbow Shops, Inc
05.2018 - 08.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed daily paperwork and computer entry of sales data as established by management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Successfully handled visual merchandising, executing floor plans, asset protection, expense control and visual reports and worked to promote company vision.
Assistant Store Manager
Kwik Shop
08.2014 - 03.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
George Washington Carver Senior High School
Montgomery05.2004
Skills
- MicroStrategy
- Judgment and Decision-Making
- Manage Budgets
- Certified Home Health Aide
- Proficient with Word, Excel, PowerPoint
- Excellent verbal and communication skills
- Problem solving and multi-tasking skills
- Collections
Timeline
Branch Manager
Covington Credit
08.2021 - Current
Retail Co-Manager
Rainbow Shops, Inc
05.2018 - 08.2021
Assistant Store Manager
Kwik Shop
08.2014 - 03.2018
High School Diploma -
George Washington Carver Senior High School
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