Barbara McNeal

• Greeted customers and listened closely to problems described to determine solutions.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Work warranty folder from several different builders .
• Resolved customer service issues using company processes and policies and provided updates to customers and builders.
• Work on call dispatch technicians for TX and LA.

• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Processed claim paperwork and followed up on missing information to complete processing.
• Analyzed problems, identified trends and developed strategies to optimize claims process.

Help homeowners register equipment within 60 or 90 day time frame.

• Responsible for processing all assigned Initial and Final Collateral reviews in a timely and accurate manner based on the review requirements of each Servicing Level Agreement
• Verify mortgage loan documents (single family, commercial, auto, manufactured homes, student and timeshares)
• Identify the category of each collateral file
• Performs review of collateral and documents to ensure documents meet agency guidelines (Ginnie Mae, Fannie Mae and Freddie Mac) or customer agreements in a timely and accurate manner
• Maintained company manuals, resources, client data, training records and other items.
• Audit and clear exceptions
• File collateral document and update system of record accordingly
• Maintain excellent internal/external customer service
• Responsible for assisting with a variety of loan documentation duties to ensure compliance with loan products
• Other functions include: processing, closing and compliance, policy interpretation; ordering documentation, verifications and follow-ups; provide guidance and training to other team members; may manage an assigned pipeline of loans and act as a liaison between lenders and legal department.

• As a Loan Modification Processor my job duties consisted of researching documents for customers who are modifying their home loans
• The following are some of the documentations that I have learned how to read and make sure all lines are completed by the customers
• RMA4506-T
• Tax Returns
• Pay Stubs
• Financial Documentations
• I have also work with several different types of Loans including Fannie Mae, Freddie Mac, HFI, SFO, FHA and a host of others.