Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Barbara Medrano

Tucson,AZ

Summary

Professional travel expert with proven track record in planning and organizing travel experiences. Adept at coordinating logistics, managing bookings, and ensuring client satisfaction. Strong focus on teamwork and adapting to evolving needs. Skilled in customer service, itinerary creation, and problem-solving. Renowned for reliability and delivering results.

Overview

38
38
years of professional experience

Work History

Customer Service Manager Reservation

American Airlines
04.2015 - 03.2024
  • Enhanced customer satisfaction by developing tailored service strategies.
  • Implemented training programs for staff to improve service quality.
  • Boosted team performance with focused coaching and development plan
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Travel Professional Reservation-Remote

American Airlines Inc
03.1986 - 03.2015
  • Coordinated itineraries for enhancing travel experiences and ensuring seamless trips.
  • Improved customer satisfaction by providing detailed travel advice and recommendations.
  • Facilitated booking processes for clients, ensuring timely and accurate reservations
  • Resolved travel issues to maintain high levels of client satisfaction.
  • Enhanced travel service offerings by staying informed of industry trends.
  • Managed travel documentation to ensure compliance with regulations.

Education

High School Diploma -

Pubelo High School
Tucson, AZ

Hotel And Airline Travel

Chaparral Career College
Tucson, AZ

Skills

  • Sabre Experience
  • Teamwork and collaboration
  • Strong communication skills
  • Exceptional customer service
  • Advanced itinerary planning
  • Effective problem solving
  • Global travel expertise
  • Hotel reservations

Accomplishments

    Received recognition for improving sales and exceeding performance metrics. "Chairman Award 2019"

Timeline

Customer Service Manager Reservation

American Airlines
04.2015 - 03.2024

Travel Professional Reservation-Remote

American Airlines Inc
03.1986 - 03.2015

High School Diploma -

Pubelo High School

Hotel And Airline Travel

Chaparral Career College

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Barbara Medrano