Barbara Moreno
Miami,FL
Summary
Compassionate and dedicated Certified Nursing Assistant with a genuine passion for caring for others and making a positive difference in patients' lives. Committed to providing safe, respectful, and compassionate care while promoting each patient's comfort, dignity, and well-being. Experienced in a hospice environment, gaining valuable exposure to patient-centered care while working alongside CNAs, nurses, and other healthcare professionals. Strong communicator and team player with proven leadership, problem-solving, and time-management skills developed through experience in fast-paced environments. Dependable, attentive to detail, and committed to following healthcare protocols and providing every patient with the patience, empathy, and respect they deserve.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Hospice Volunteer
Catholic Hospice
Miami, FL
06.2026 - 08.2026
- Provided meaningful companionship and emotional support to hospice patients and families, enhancing their comfort during difficult times.
- Engaged with patients through conversation, reading, music, and games, fostering a positive and supportive environment.
- Strengthened communication, compassion, and professionalism through consistent interactions with patients and care staff, contributing to a compassionate care atmosphere.
- Work professionally as part of a healthcare team while demonstrating empathy, patience, and reliability.
- Gained hands-on experience in patient care while assisting healthcare professionals. to the healthcare environment while studying for the CNA certification examination.
- Observed and learned from CNAs and hospice care staff while developing a better understanding of patient-centered care and professional healthcare practices.
Hospice Volunteer
Medcare Hospice
Miami, FL
01.2026 - 02.2026
- Provided calm, respectful, and reassuring presence to hospice patients, enhancing their comfort during care.
- Assisted with tailored patient activities and supportive tasks, ensuring alignment with individual needs and hospice guidelines.
- Gained hands-on exposure to the daily healthcare environment while observing CNAs, hospice aides, nurses, and other care team members.
- Learned how healthcare professionals communicate and collaborate to promote patient comfort, dignity, and safety.
- Practiced professional communication with patients, families, and healthcare team members to foster collaboration and support.
Server
Fogo de Chão
Miami, FL
03.2026 - 08.2026
- Provided attentive, professional service to guests in a fast-paced, high-volume restaurant environment.
- Managed multiple tables and competing priorities, ensuring exceptional guest service and accurate order fulfillment.
- Coordinated with team members to streamline service and enhance operational flow during peak times.
- Communicated clearly with guests and coworkers to identify needs, address concerns, and ensure a positive experience.
- Exhibited patience and professionalism in addressing diverse guest preferences, contributing to a positive dining experience.
- Remained calm and responsive under pressure while handling high workloads and time-sensitive responsibilities.
- Maintained a clean, organized, and safe work environment while consistently following sanitation standards.
- Followed company policies, food-safety requirements, sanitation procedures, and established service protocols.
- Developed strong interpersonal, teamwork, time-management, and customer-service skills transferable to a patient-care environment.
Shift Leader
Earls Kitchen + Bar
Miami, Florida
11.2025 - 06.2026
- Led daily front-of-house operations in a high-volume restaurant while maintaining company standards, safety procedures, and service expectations.
- Conducted pre-shift meetings with the morning/day team to communicate daily expectations, service goals, priorities, and operational updates.
- Monitored the shift and provided ongoing support to team members, ensuring staff had the resources and guidance needed to perform effectively.
- Listened to employees' concerns and worked with them to address workplace challenges, resolve conflicts, and maintain a positive team environment.
- Intervened when guest concerns or service issues arose, listening to both the guest and team member before working toward an appropriate resolution.
- Communicated professionally with guests experiencing service concerns and remained calm when handling difficult or emotionally charged situations.
- Coordinated with management and staff to prioritize time-sensitive issues and keep operations running smoothly during busy periods.
Head Hostess
Earls Kitchen + Bar
Miamj, FL
03.2025 - 06.2026
- Managed the seating of guests in a high-volume restaurant, strategically coordinating table assignments to maintain an efficient flow of service.
- Managed a large and constantly changing waitlist while providing guests with accurate updates regarding estimated wait time.
- Problem-solved seating challenges involving table availability, guest needs, reservations, and changing restaurant capacity.
- Communicated professionally with guests who were frustrated about wait times or seating delays, remaining patient and respectful while working toward solutions.
- Served as an initial point of contact for guests experiencing concerns and communicated issues to management when additional assistance was needed.
- Coordinated closely with servers, managers, and other front-of-house staff to ensure appropriate seating and efficient restaurant operations.
- Maintained composure and professionalism while managing multiple requests, guest concerns, and competing priorities simultaneously.
- Developed strong skills in communication, organization, multitasking, conflict resolution, patience, and customer service.
Manager of Day
Sushi Maki
Miami, FL
08.2024 - 09.2025
- Supervised daily operations and ensured smooth workflow in a fast-paced restaurant.
- Managed inventory, ordering supplies, and minimizing waste in food preparation.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Enforced safety regulations and ensured compliance with company policies.
Cashier
Sushi Maki
Miami, FL
02.2024 - 08.2025
- Provided friendly and efficient customer service while handling transactions accurately in a fast-paced restaurant environment.
- Prepared and organized takeout orders, ensuring orders were accurate, complete, properly packaged, and ready for timely pickup.
- Assisted customers with questions, special requests, order concerns, and other needs while maintaining a professional and positive attitude.
- Supported food preparation and other daily restaurant operations as needed to keep service running efficiently.
- Maintained clean and organized dining, cashier, and work areas while following established sanitation and food-safety procedures.
- Worked closely with team members across different areas of the restaurant and stepped in to assist wherever additional support was needed.
- Managed multiple responsibilities simultaneously, including cashier duties, takeout orders, customer service, cleaning, and food preparation.
- Followed company policies, health and safety regulations, sanitation standards, and established procedures throughout each shift.
Education
Nursing
Florida International University
Miami, FL06-2028
Skills
- Patient-Centered Care & Daily Living Assistance
- Vital Signs Monitoring & Patient Observation
- Personal Hygiene, Grooming & Toileting Assistance
- Bathing, Dressing & Incontinence Care
- Feeding, Hydration & Nutritional Support
- Safe Patient Transfers, Positioning & Mobility Assistance
- Infection Prevention, Sanitation & Safety Practices
- Fall Prevention & Environmental Safety
- Dementia, Elderly & Compassionate Patient Care
- Recognizing & Reporting Changes in Patient Condition
- Patient Privacy, Confidentiality & Professional Ethics
- Clear Communication with Patients, Families & Healthcare Teams
- Team Collaboration in Clinical & Fast-Paced Environments
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant (CNA)
- BLS (Basic Life Support)
- Mental Health First Aid
Timeline
Hospice Volunteer
Catholic Hospice
06.2026 - 08.2026
Server
Fogo de Chão
03.2026 - 08.2026
Hospice Volunteer
Medcare Hospice
01.2026 - 02.2026
Shift Leader
Earls Kitchen + Bar
11.2025 - 06.2026
Head Hostess
Earls Kitchen + Bar
03.2025 - 06.2026
Manager of Day
Sushi Maki
08.2024 - 09.2025
Cashier
Sushi Maki
02.2024 - 08.2025
Nursing
Florida International University