Barbara Mork
Saint Paul,MN
Summary
To Become a great assent and to provide excellent costumer service in your company
Proven track record in enhancing guest satisfaction and maintaining rigorous cleanliness standards, notably with Doubletree By Hilton. Skilled in bed making and guest relations, I excel in fast-paced environments, prioritizing tasks efficiently. Achieved significant improvements in room turnover rates and safety monitoring, contributing to a positive and secure guest experience. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hotel Housekeeper
Doubletree By Hilton
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
Ride Operator
Nickelodeon Universe
04.2022 - 08.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Baker
Hyvee
11.2021 - 03.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Shift Manager/Key Holder
Brueggers Bagel
12.2013 - 07.2021
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Hotel Housekeeper
Courtyard by Marriott
01.2013 - 11.2013
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Hotel Housekeeper
AC Hotel by Marriott
01.2012 - 12.2012
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Education
High School Diploma -
Como Sr High
Saint Paul, MN06.1997
High School Diploma -
Metropolitan Learning Alliance
Bloomington, MN06.1997
Skills
Bed making proficiency
Cleaning techniques
Room turnover
Bathroom cleaning proficiency
Customer Service
Equipment Operation
Safety Monitoring
Emergency evacuation procedures
Team Player
Active listener
Food safety and sanitation
Team Management
Store maintenance
Effective Leadership
Employee Motivation
Certification
- Certified In IROC
- basic OSHA 7 Training -
Additional Information
I have worked with many different people, I work well with kids, and Adults, I work well with people with Special needs.
Timeline
Ride Operator
Nickelodeon Universe
04.2022 - 08.2024
Baker
Hyvee
11.2021 - 03.2022
Shift Manager/Key Holder
Brueggers Bagel
12.2013 - 07.2021
Hotel Housekeeper
Courtyard by Marriott
01.2013 - 11.2013
Hotel Housekeeper
AC Hotel by Marriott
01.2012 - 12.2012
Hotel Housekeeper
Doubletree By Hilton
High School Diploma -
Como Sr High
High School Diploma -
Metropolitan Learning Alliance
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