Barbara Nuxoll
Gothenburg,Nebraska
Summary
Detailed-focused individual passionate about creating programs and initiatives that increase customer satisfaction. Improving the quality of experience for each potential or existing customer. Thorough and thoughtful communicator that values professionalism.
Overview
17
17
years of professional experience
Work History
Resident Relations
Stone Hearth Estates
Gothenburg, Nebraska
02.2023 - Current
- Develop a comprehensive plan to integrate facility events, advertising, and customer inquiries to increase admissions
- Organize and create events that include community partners and family members to increase facility visibility and interest.
- Oversee social media and local advertising.
- Create and provide in-house employee training.
- Organize weekly marketing meetings and monthly Board reports.
- Respond to all sales calls, provide tours and facilitate admission process.
Administrator - Business Operations
Stone Hearth Estates
Gothenburg, Nebraska
11.2007 - 10.2020
- Complete responsibility for operational procedures.
- Developed quality assurance processes.
- Responsible for accounts payable and receivable as well as budget planning and performance.
- Created reports, presentations, and other documents for senior management meetings.
- Coordinated activities between departments to ensure smooth operations.
- Managed daily workflow of customer service inquiries and complaints.
- Maintained work safety, regulatory, and licensure protocols.
Skills
- Relationship Builder
- Organizational skills
- Proactive Problem Solving
- Meticulous attention to detail
- Invoice Processing
- Scheduling
- Strategic Planning
- Strong Problem Solver
Accomplishments
- National food chain quality award recipient
- National Assisted LIving Program of the year award
- Assisted Living National Bronze Quality recipient
- Assisted Living National Silver Quality recipient
- Numerous State of Nebraksa quality awards
Timeline
Resident Relations
Stone Hearth Estates
02.2023 - Current
Administrator - Business Operations
Stone Hearth Estates
11.2007 - 10.2020
Similar Profiles
Tristan BurchardTristan Burchard
Restaurant IT Manager at Stone Hearth Pizza CO.Restaurant IT Manager at Stone Hearth Pizza CO.
Matthew GreenMatthew Green
Server/Bartender at Spanky's Stone HearthServer/Bartender at Spanky's Stone Hearth
Mary HillMary Hill
Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)
Reyhaneh RezaeiReyhaneh Rezaei
Master Thesis Project Work at Sahlgrenska Academy at University of GothenburgMaster Thesis Project Work at Sahlgrenska Academy at University of Gothenburg
Dil Afroz DinaDil Afroz Dina
Teacher at Ideal School and collegeTeacher at Ideal School and college