BARBARA ROEHLING
Spring,TX
Summary
Driven and highly motivated professional with over 25 years of experience providing training, office management and administrative support at various levels, and over 20 years of exceptional customer service in diverse settings. Quick learner who thrives on being challenged in a work environment and who takes pride in a job well done and finding innovative solutions that work for all involved. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Image Review Trainer
HARRIS COUNTY TOLL ROAD AUTHORITY
02.2025 - Current
- Shadowed training coordinators and worked alongside Training Department Manager to enhance skills and become familiar with department protocols and training materials and methods.
- Conducted needs assessment for individual to identify gaps in processing performance and make recommendations to enhance/improve productivity.
- Collaborated with management and training team to identify training needs aligned with organizational goals.
- Designed curriculum materials related to professional development tailored to diverse learning styles and team dynamics.
- Consistently received positive feedback from Management over the past six months for performance, initiative and team impact.
Image Review Audit Validation Specialist
HARRIS COUNTY TOLL ROAD AUTHORITY
01.2025 - 02.2025
- Validated results of internal and vendor-reviewed images and those audited by internal auditors to ensure accuracy of vehicle identifiers such as license plate number and jurisdiction and make/model of vehicle.
- Verified that correct reject codes and/or flags had been applied based on established protocols and hierarchy in cases where identifying information was unavailable.
- Maintained high level of accuracy as key element in preventing loss of revenue due to incorrect information.
- Prepared and submitted for management review daily reports documenting validation data.
Image Review Auditor
HARRIS COUNTY TOLL ROAD AUTHORITY
08.2023 - 01.2025
- Audited internal and vendor-processed images to ensure that information from images, including vehicle license plate number and jurisdiction and vehicle make/model, had been accurately entered to enable identification of vehicle for the purpose of billing the correct customer.
- Audited rejected image(s) to ensure that the appropriate reject code and/or flags had been applied based on established protocols and hierarchy.
- Maintained high level of accuracy as key element in preventing loss of revenue due to incorrect information.
Image Review Clerk
HARRIS COUNTY TOLL ROAD AUTHORITY
04.2023 - 08.2023
- Reviewed images of vehicles transiting HCTRA tollways to identify and document license plate number/jurisdiction, vehicle make/model, and other relevant information for the purposes of generating income from usage of tollways.
- Maintained focus and attention to detail to apply appropriate applicable rejection reason where adequate information is unavailable from images.
- In spite of having no previous experience in or exposure to this type of application, quickly met and exceeded required quotas while maintaining 100% accuracy for the majority of my time in this function.
Contract Image Review Clerk Trainee
A-1 PERSONNEL OF HOUSTON, INC. – CONTRACT ASSIGNMENT TO TRAINING/HCTRA OPPORTUNITY CAREER ACADEMY
01.2023 - 04.2023
- Completed 96-hr. BCIS course.
- Completed Image Review training to include review of images and how to properly assess and enter the information on vehicle license plate and jurisdiction and make/model, as well as the appropriate reject code and/or flag as needed.
- Demonstrated ability to maintain focus for extended periods to consistently process images at high level of accuracy and productivity.
- Exhibited ability to think logically when encountering unique situations involving images.
- Upon completion of nesting period transitioned to regular full-time employment with HCTRA as an Image Reviewer
Cashier
HOBBY LOBBY STORES
10.2021 - 01.2023
- Greeted/assisted customers.
- Accurately and efficiently entered data related to customer purchases and returns (this includes item price, quantity, department and applicable discounts as Hobby Lobby does not utilize scanning technology for merchandise).
- Assisted with zoning and stocking merchandise as needed.
Flight Attendant
EXPRESSJET AIRLINES
05.2004 - 09.2020
- Performed all in-flight duties on 37-, 50- and 70-seat Embraer aircraft.
- Conducted pre-flight checks and ensured compliance with safety regulations and emergency procedures.
- Demonstrated consistent punctuality and attendance for over 16 years in furtherance of supporting a timely operation.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Legal Administrative Assistant
OFFICE ASSISTANT/DAWN DITTMAR, ATTORNEY
01.2004 - 04.2004
- Assisted attorney Dittmar with all aspects of operating small law office.
- Conducted legal research and prepared legal documents.
- Greeted and assisted walk-in clients in office.
- Maintained case files and records, ensuring confidentiality and accessibility of information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Prepared and processed invoices for attorney billing.
Vice President
ROEHLING & ROEHLING INVESTIGATIONS
07.1983 - 02.2004
- Managed all administrative operations of security guard/private investigations company with 120+ employees and annual gross revenues of $2 million.
- Performed and/or oversaw all aspects of A/P, A/R, payroll, insurance, personnel and other related office management.
- Developed policies, forms and tracking systems for sales and expenses.
- Designed and oversaw production of advertising materials and content for both print and media forums.
- Created spreadsheets to schedule and track hours for 100+ security officers.
- Created spreadsheets to reconcile client contract hours with employee hours paid out.
- Created and maintained customer and vendor databases
ADMINISTRATIVE ASSISTANT & COMPUTER OPERATOR
PSI ENERGY SOFTWARE
09.1982 - 04.1985
- Originally employed to assist Office Administrator with general office duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Composed/prepared correspondence for technical and managerial staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained physical documentation/updates for operational procedures and software instructional manuals.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Promoted into Computer Operator position where responsibilities were expanded to include monitoring and maintaining backups of critical customer and company information from mainframe system.
Education
data processing and accounting
HOUSTON COMMUNITY COLLEGE
HOUSTON, TEXASlaw enforcement, drafting and data processing
SAN JACINTO JR. COLLEGE
HOUSTON, TEXASEnglish, math and criminal justice
STEPHEN F AUSTIN STATE UNIVERSITY
NACOGDOCHES, TEXASDiploma - National High School Honor Society
GALENA PARK HIGH SCHOOL
GALENA PARK, TEXASSkills
- Strong communication and interpersonal skills
- Training material development and presentation
- Needs assessment
- Problem solving
- Highly organized
- Meticulous attention to detail
- Proficient in MS Office Suite
- Critical thinking
- Data entry
- WPM: 65 / KPH: 15,500
Hobbies and Interests
Travel, Photography, Fishing, Creative Ventures
Timeline
Image Review Trainer
HARRIS COUNTY TOLL ROAD AUTHORITY
02.2025 - Current
Image Review Audit Validation Specialist
HARRIS COUNTY TOLL ROAD AUTHORITY
01.2025 - 02.2025
Image Review Auditor
HARRIS COUNTY TOLL ROAD AUTHORITY
08.2023 - 01.2025
Image Review Clerk
HARRIS COUNTY TOLL ROAD AUTHORITY
04.2023 - 08.2023
Contract Image Review Clerk Trainee
A-1 PERSONNEL OF HOUSTON, INC. – CONTRACT ASSIGNMENT TO TRAINING/HCTRA OPPORTUNITY CAREER ACADEMY
01.2023 - 04.2023
Cashier
HOBBY LOBBY STORES
10.2021 - 01.2023
Flight Attendant
EXPRESSJET AIRLINES
05.2004 - 09.2020
Legal Administrative Assistant
OFFICE ASSISTANT/DAWN DITTMAR, ATTORNEY
01.2004 - 04.2004
Vice President
ROEHLING & ROEHLING INVESTIGATIONS
07.1983 - 02.2004
ADMINISTRATIVE ASSISTANT & COMPUTER OPERATOR
PSI ENERGY SOFTWARE
09.1982 - 04.1985
law enforcement, drafting and data processing
SAN JACINTO JR. COLLEGE
English, math and criminal justice
STEPHEN F AUSTIN STATE UNIVERSITY
Diploma - National High School Honor Society
GALENA PARK HIGH SCHOOL
data processing and accounting
HOUSTON COMMUNITY COLLEGE
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