Barbara Rothenhoefer
Bakery Manager
MIDDLE RIVER,MD
Summary
Results-driven professional demonstrating expertise in bakery management and operational efficiency. Skilled in employee training, inventory oversight, and strategic selling, contributing to increased sales and enhanced customer loyalty. Committed to maintaining high food safety standards and improving overall operational workflows.
Overview
39
39
years of professional experience
Work History
Bakery Manager
Giant Food Stores
Landover, MD
06.1987 - Current
- Oversaw daily bakery operations, ensuring compliance with food safety standards.
- Managed inventory and supply chain for fresh ingredients and baked goods.
- Trained and mentored staff on baking techniques and customer service excellence.
- Implemented process improvements that enhanced production efficiency and product quality.
- Developed schedules to optimize labor allocation during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular inspections of equipment, maintaining operational integrity and safety protocols.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Established performance goals and empowered bakers to exceed targets.
- Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
- Developed and executed marketing strategy that increased foot traffic during off-peak hours.
- Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Introduced loyalty program, resulting in increased repeat business and enhanced customer engagement.
- Enhanced overall bakery efficiency by implementing new inventory management system, reducing waste and ensuring fresh supplies.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Mentored new sales associates to contribute to store's positive culture.
Education
High School Diploma -
Chesapeake High School
Essex, Maryland 05-1987
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Supervisory experience
- Bakery operations
- Preventive Maintenance
- Allergy awareness
- Waste reduction
- Sanitation procedures
- Food cost analysis
- Business management
- Expiration monitoring
- Cost control
- Ingredient knowledge
- Recipe creation
- Commercial production
- Baking equipment maintenance
- Expense tracking
- Nutritional analysis
- HACCP planning
- Bread baking
- Baking supervision
- Display upkeep
- Safety sanitation
- Well-versed in inventory management
- Promotion planning
- Food safety oversight
- Food quality standards hygiene
- Slicer safety
- Staff coaching and training
- Multitasking and prioritizing
- Employee training
- Inventory and stocking
- Decision-making
- Customer service management
- Handling complaints
- Critical thinking
- Superior work ethic
- Strategic selling
- Delegation and supervision
- Inventory oversight
- Relationship building
- Leadership development
- Inventory management
- Merchandise promotion and display
- Product sales
- Adaptable to changing demands
- Goal setting and achievement
- Retail operations
- Analyzing profitability
- Orientation and training
- Performance monitoring
- Scheduling and Time-tracking
- Team building and motivation
- Basic mathematics
- Sales floor organization
- Financial recordkeeping
- Product merchandising
- Computer proficiency
- New store setups
- Problem anticipation and resolution
- Departmental procedures
- Creativity and originality
- Policy enforcement
- Cycle counts and audits
- Work area inspection
- Sales leadership
- Physical stamina
Timeline
Bakery Manager
Giant Food Stores
06.1987 - Current
High School Diploma -
Chesapeake High School