Barbara M. Rustik
Woodridge,IL
Summary
Dedicated professional with strong administrative experience. Skilled in data processing, project coordination, and communication. Committed to maintaining confidentiality and providing exceptional support to colleagues and stakeholders.
Overview
13
13
years of professional experience
Work History
Data Processor
Community HS Dist. 99
Downers Grove
06.2014 - Current
- Prepared, researched, and gathered information for special projects.
- Managed departmental projects like data entry and report preparation
- Handled phone communications, inquiries, and appointment scheduling
- Streamlined departmental and cross-departmental communication
- Handled various accounting functions
- Experienced in using various database systems
Senior Administrative Customer Service
United Airlines Inc. ~ Faro Cargo Handling Solution
Chicago, IL
01.2012 - 01.2014
- Worked with United Airlines and Faro Cargo Handling Solutions
- Maintained files, produced reports to ensure quality control and efficient data entry.
- Provided leadership, guidance and support to customer service representatives.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback data and identified areas of improvement.
- Implemented innovative approaches to drive continuous improvement in service delivery.
- Investigated sensitive customer service complaints as they related to cargo and delivered prompt resolution to customer satisfaction.
Education
Business Administration
St. Xavier University
ChicagoSkills
- Report Generation
- Error identification
- Data integration
- Quality Control
- Customer Service
- Spreadsheet Management
- Information Verification
- Report Writing
- Data Validation
- Compiling Data
- Verifying data accuracy
Affiliations
Avid reader - Engages in DIY home projects - Enjoys traveling
Timeline
Data Processor
Community HS Dist. 99
06.2014 - Current
Senior Administrative Customer Service
United Airlines Inc. ~ Faro Cargo Handling Solution
01.2012 - 01.2014
Business Administration
St. Xavier University
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