Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlotte Jean Louis

Miramar

Summary

Experienced data analyst with a technical degree in networking. Driven by strong motivation and focus. Excels in interpreting data for strategic decision-making, thrives in dynamic environments that require analytical skills and technical expertise to deliver impactful results.

Overview

4
4
years of professional experience

Work History

Data Processor

United HomeCare
12.2024 - Current
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Contributed to agency-wide performance improvement initiatives through collaboration and professional communication.
  • Utilized Microsoft Excel and Word to organize, review, and update records efficiently.
  • Operated standard office equipment, including multi-line phone systems, fax machines, and copiers, while managing administrative tasks in a fast-paced, detail-oriented setting.
  • Performed other related duties with strong accountability and commitment to quality.

Administrative Assistant

Surefire Mortgage
06.2024 - 12.2024
  • Managed Office Operations: Coordinated daily office tasks, including scheduling meetings, managing executives’ calendars, and organizing appointments to ensure smooth workflow and efficient time management.
  • Handled Correspondence: Managed office communications, including emails, phone calls, and internal memos, ensuring prompt and professional responses and timely follow-ups on pending items.
  • Software Proficiency: Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Drive), enabling efficient document creation, data management, and collaboration.
  • Data Processing Expertise: Familiar with data processing tools including spreadsheets, databases, and online forms, ensuring seamless data entry, analysis, and retrieval to support business operations.

Data analyst

Digicel Group
09.2021 - 05.2024
  • Monitored and analyzed daily data from 200 of the 524 hybrid sites in the network, ensuring continuous power supply for antennas and critical devices to guarantee uninterrupted phone and internet services for clients.
  • Collaborated effectively within a team to develop and implement solutions to a critical fuel shortage during winter 2021-2022. Maintained uptime for 80% of cell sites, enabling phone service for over 2 million clients.
  • Maintained and updated the electricity database daily and weekly, ensuring accurate and timely data for decision-making.
  • Generated and managed incident tickets to report defects to contractors, ensuring prompt resolution and minimizing downtime, enhancing operational efficiency and reliability.
  • Collaborated with field technicians to address and resolve network breakdowns promptly, maintaining service continuity.
  • Actively worked with The National Electricity Company of Haiti (Electricité d’Haiti – EDH) and other electricity suppliers, to achieve better performance and issues of hybrid systems.
  • Compiled and submitted comprehensive daily hybrid reports, providing critical insights for operational and strategic planning.
  • Regularly updated EDH data, contributing to the accuracy and reliability of the organization’s records.
  • Provided coverage during vacation periods, ensuring seamless monitoring and management of hybrid systems.

Education

Computer networking Techniques

CFPH Canado Technique Ouest-Haiti
01.2021

High school

L’Excellence Private Mixed Institutions of Thomassin
Ouest, Haiti

Certificate - Data Analytics

Coursera
08-2025

Skills

  • Data Analysis and Interpretation
  • Data Cleaning and Preprocessing
  • Machine Learning
  • Technical Networking
  • Database Management
  • Incident Management
  • Report Generation
  • Business Process Improvement
  • Critical Thinking
  • Communication
  • Problem-Solving
  • Teamwork

Languages

French
Native or Bilingual
Spanish
Elementary
English
Full Professional

Timeline

Data Processor

United HomeCare
12.2024 - Current

Administrative Assistant

Surefire Mortgage
06.2024 - 12.2024

Data analyst

Digicel Group
09.2021 - 05.2024

High school

L’Excellence Private Mixed Institutions of Thomassin

Computer networking Techniques

CFPH Canado Technique Ouest-Haiti

Certificate - Data Analytics

Coursera

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