Barbara Santilli
The Hanover Insurance Group, Inc.
Havertown,PA
28
years of professional experience
5
years of post-secondary education
Results-driven professional with progressive leadership experience in commercial sales, business development, and training. Recognized for strong relationship building, perseverance, and client-focused selling. Committed to improving pipeline performance, strengthening distribution, and creating long-term value.
Work History
Senior Small Commercial Sales Manager
7 Years 4 Months- Led commercial sales strategies to expand agency partnerships and strengthen regional market presence.
- Manage broker relationships, aligning submissions, appetite, and underwriting priorities for profitable growth.
- Direct territory planning, balancing prospecting, account development, and renewal retention across commercial lines.
- Coordinate cross-functional teams to resolve underwriting issues and improve quote turnaround consistency.
- Analyze pipeline activity and production trends to refine sales focus and opportunity prioritization.
- Strengthen distribution performance by supporting producer onboarding, training, and relationship development initiatives.
- Ensure client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
Business Development and Senior Account Executive
4 Years 1 Month- Developed strategic account plans to strengthen retention and identify cross-sell opportunities.
- Managed client renewal cycles, ensuring timely proposal delivery and coverage comparisons.
- Coordinated with carriers to negotiate terms, resolve discrepancies, and support plan placement.
- Reviewed policy documents for accuracy, compliance, and alignment with client requirements.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Developed new business opportunities for company growth through effective networking and client presentations.
Teacher
1 Year 9 Months- Achieved Pennsylvania certifications for Elementary Education K-6.
- Managed coursework and deadlines across multiple subjects with consistent accuracy.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
Quality Control Advisor
2 Years- Responsible for reviewing legal claims submitted on securitized mortgage loans
- Ensured high level of client satisfaction through efficiency as well as strong written and verbal communication skills.
- Demonstrated skills to prioritize, work independently, and utilize resources when dealing with changing circumstances
Wholesale Mortgage Broker/Owner
5 Years 9 Months- Established operations for a new start-up
- Generated customer relations through grassroots canvassing, direct mail, telemarketing, and multiple internet marketing channels.
- Evaluated borrower profiles and matched clients with suitable mortgage products.
- Expansive knowledge of mortgage products with many lenders in the industry
Senior Loan Officer
6 Years 4 Months- Through hard work and commitment, promoted from an entry-level position to a management position over a course of 7 years
- Top producing senior loan officer and managed a team of 10 loan officers
- Director of Training: developed continuing education and training for existing and new loan officers. Coordinated loan officer and processor training for eight branches throughout the United States. Designed and initiated new hire orientation, sales 101 training, CRM system training and compliance.
Education
Master of Science - Education
- Pennsylvania Certification Elementary Education K-6 and Special Education K-12
Bachelor of Arts - Speech Communication
- Extracurricular Activities: Lacrosse, Sorority (housing manager)
Skills
Consultative sathes
Leadership
Customer service
Written and verbal communication
Training and mentoring
Collaboration
Sathes Resilience
Timeline
Senior Small Commercial Sales Manager
The Hanover Insurance Group, Inc.
06.2019 - CurrentRead More
Business Development and Senior Account Executive
KMRD Partners
05.2015 - 06.2019Read More
Teacher
Lower Merion School District
09.2013 - 06.2015Read More
Quality Control Advisor
Atrius Group
09.2011 - 09.2013Read More
Wholesale Mortgage Broker/Owner
New Future Mortgage
04.2005 - 01.2011Read More
Senior Loan Officer
American Business Financial Services
09.1998 - 01.2005Read More
Shippensburg University of Pennsylvania
Bachelor of Arts from Speech Communication
09.1989 - 05.1994Read More
Cabrini College
Master of Science from Education
Read More