Supervised, trained and coached 20+ instructors to achieve completion of teaching objectives in Networking, Web Development, Programming, and Information Systems and Security.
Participated in mentoring, providing on-the-job training to interns and developed training materials/process improvements.
Facilitated meetings, coached team members and established clear communication channels.
Provided support to the team members and stakeholders utilizing a servant leadership style through leading by example, doing anything possible to help the team perform at its highest level.
Overview
11
11
years of professional experience
Work History
Sr. TM Client Implementations Manager
Fifth Third Bank
03.2019 - Current
Manage projects of various size and scope throughout all stages of the project lifecycle.
Attend meetings related to each client which include weekly vendor meetings, internal and client kick-off meetings.
Create change requests, utilizing different internal systems, doing root cause analysis, and requesting a change update.
Function as the primary liaison between the business line, operations, 3rd party vendors and the technical areas throughout the implementation cycle.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following processes and procedures as defined.
Tools utilized: SharePoint, iHub, Ace, CMDB, Compass, AP Unix, and Microsoft Office products.
Project Manager
Ironplane, Inc.
06.2018 - 03.2019
Managed and coordinated multi-faceted interactive website projects and resources for a technology marketing agency with leading clients including Pandora, Bambi Baby, High Point Scientific, MP Biomedicals, Eliza B. and Gat Creek.
Effectively communicated project scope, schedule, budget, updates and reports with all internal, external stakeholders, technical support, vendor consultants and the end users as required.
Organized and facilitated meetings related to each client including kick-off calls, weekly stakeholder meetings, progress meetings, and training sessions.
Maintained issue lists, meeting minutes, agendas, and status reports necessary for the project success.
Utilized Teamwork, Redmine, and JIRA as tools to implement agile scrum methodology throughout the organization.
Project Manager
InteractOne, Inc.
01.2014 - 02.2018
Managed and coordinated multi-faceted interactive Magento website projects and resources for a technology marketing agency with leading clients including Graeter’s, Watson’s, Island Inn, NetNutri, and Tire Discounter’s.
Collaborated with operational teams to update processes and procedures including daily project manager meetings to create better processes which helped increase productivity within the development team by approximately 20%.
Consulted with stakeholders to define project scope, developed project plans and scheduled resources.
Effectively communicated project scope, schedule, budget, updates and reports with all internal, external stakeholders, technical support, vendor consultants and the end users as required.
Organized and facilitated meetings related to each client including kick-off calls, weekly stakeholder meetings, daily scrums, go-live process meetings, progress meetings, and training sessions.
Oversaw cross-functional teams to identify project risks and challenges that could impact the success of the project and escalate problems to upper management as appropriate.
Oversaw the redesign of the Graeter’s website, which included a separate responsive site built in Magento with a $1M budget.
Directed a 10-member team and worked with the stakeholders to identify and define requirements, audience needs, project schedules, deliverables, establish priorities, manage customer expectations, resolve issues, and provide project status reports.
Collaborated and facilitated group sessions with stakeholder and web development team to create documentation that clearly communicated the intended user experience and represented the business strategy and objectives.
Education
Master of Science - I.T. – Information Security And Assurance
Kaplan University
Fort Lauderdale, FL
10-2011
Bachelor of Science - Information Engineering Technology
University of Cincinnati
Cincinnati, OH
10-2011
Skills
Customer service
Team leadership
Time management
Decision-making
Timeline
Sr. TM Client Implementations Manager
Fifth Third Bank
03.2019 - Current
Project Manager
Ironplane, Inc.
06.2018 - 03.2019
Project Manager
InteractOne, Inc.
01.2014 - 02.2018
Master of Science - I.T. – Information Security And Assurance
Kaplan University
Bachelor of Science - Information Engineering Technology