Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Barbara Scott

Albuquerque

Summary

Attentive retail professional offering 20+ years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Customer Service and Optical Retail. People- and service-oriented leader with positive attitude and remarkable work ethic.

Overview

15
15
years of professional experience

Work History

Third Key Sales Associate

Lens Crafters
03.2021 - 12.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Key Holder

Eyeglass World
02.2019 - 03.2021
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.

Optical Store Manager

Sears Optical
10.2009 - 12.2019
  • Explained prescriptions, optical terminology, and products to customers.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.

Sales Associate (Key Holder)

Eye Associates Of New Mexico
08.2008 - 12.2009
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

General Manager

EyeMasters
2005 - 2008
  • Overall operations of the store, including laboratory and retail operations
  • Was promoted from Albuquerque EyeMasters, transferred to Las Cruces.
  • Training all employees to perform specific duties.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

Eye Care Center Of America
2001 - 2005
  • With the same duties as above at various malls in the city area, a total of 4 malls. Then with a promotion to Albuquerque, NM.

Retail Manager (Third Key)

Eyemart Express LLC
1999 - 2001
  • Assist and perform overall operations of the store, including laboratory and retail, inventor management, retail sales, dispensing eyewear, troubleshooting, customer complaints and multitasking. daily opening and closing procedures.

Education

High School Diploma -

Burgess High Scool
El Paso, TX
06.1987

Skills

  • Team Leadership
  • Training and Development
  • Company Goals
  • Employee Training
  • Cash Handling

References

  • Loal Phipps - Supervisor Midland, Texas (432)296-1470
  • Dr. Dennis Kehoe - Albuquerque, New Mexco (505)280-5758
  • Kim Woods - Dallas, Texas (480)784-7721
  • Cassandra Navarez - Retail Manager Albuquerque, New Mexico (505)804-4325

Timeline

Third Key Sales Associate

Lens Crafters
03.2021 - 12.2023

Key Holder

Eyeglass World
02.2019 - 03.2021

Optical Store Manager

Sears Optical
10.2009 - 12.2019

Sales Associate (Key Holder)

Eye Associates Of New Mexico
08.2008 - 12.2009

General Manager

EyeMasters
2005 - 2008

General Manager

Eye Care Center Of America
2001 - 2005

Retail Manager (Third Key)

Eyemart Express LLC
1999 - 2001

High School Diploma -

Burgess High Scool

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Barbara Scott