Barbara Shimoff
Bon Aqua,TN
Summary
Dynamic tour guide and small business owner with a proven track record, excelling in customer relations and relationship building. Enhanced visitor engagement through captivating storytelling and tailored experiences, resulting in increased customer satisfaction and repeat business. Skilled in verbal communication and adept at managing operations effectively.
Overview
3
3
years of professional experience
Work History
Owner/Operator Tour Guide
Franklin Tennessee Tours
03.2023 - 11.2024
- Managed day-to-day business operations.
- Built and maintained website and social media marketing.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Tour Guide
Gray Line Tennessee
05.2022 - 01.2023
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
Education
Associate of Applied Science - Registered Nursing
College of Marin
Kentfield, CA05-2015
Natural Sciences
Sierra College
Rocklin, CA05-2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Operator Tour Guide
Franklin Tennessee Tours
03.2023 - 11.2024
Tour Guide
Gray Line Tennessee
05.2022 - 01.2023
Associate of Applied Science - Registered Nursing
College of Marin
Natural Sciences
Sierra College
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