BARBARA SHINHOLSTER

• Handled customer inquiries via phone professionally, ensuring rapid response times.
• Utilized office equipment such as computers, printers, copiers, and scanners efficiently.
• Applied strong problem-solving skills to address and resolve customer complaints quickly.
• Accurately processed payments and entered verified customer data into the system.
• Maintained up-to-date databases and company files to enhance operational efficiency.

• Diligently monitored incoming emails, phone calls and other forms of communication from clients seeking assistance with their intake needs.
• Maintained accurate records of all client information and documents, ensuring compliance with applicable laws and regulations.
• Provided support and guidance to clients and their families throughout the intake process, addressing their questions, concerns, and needs.

• Processed and maintained confidential records and documents in accordance with established procedures.
• Performed data entry and file maintenance to keep entire records system current and accurate.
• Organized physical and digital files for easy retrieval of information.
• Ensured that records were properly stored upon completion of projects or assignments.
• Adhered to organizational procedures by consistently performing clerical duties within guidelines.
• Sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

• Maintained confidential client files and other sensitive information with discretion and professionalism.
• Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
• Monitored court dockets and provided timely updates to attorneys.

Addressed questions related to foreclosure sales, enhancing understanding among participants. Accepted payments from bidders for all foreclosure auctions. Created and organized electronic foreclosure sale records for streamlined access. Delivered Certificates of Sale and Titles to winning bidders in a timely manner.