Barbara Smith
Holden,MA
Summary
Proven track record in high-stress management and effective communication, honed at AAC / Adcare. Excelled in dispatching field personnel and maintaining call metrics, showcasing strong analytical abilities and empathy. Achieved significant improvements in response times and customer satisfaction, demonstrating a commitment to excellence and teamwork.
Overview
34
34
years of professional experience
Work History
Dispatcher/Driver
AAC / Adcare
Worcester, MA
12.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Maintained high levels of confidentiality and discretion with sensitive information.
Constable
Francis Trapasso & Associates
Worcester, MA
09.1990 - 09.2003
- Contributed to efficient police operations by maintaining accurate records and timely completing reports.
- Testified in court proceedings as needed, providing clear presentations of facts surrounding criminal cases.
- Conducted thorough investigations to solve cases, utilizing strong analytical and problem-solving skills.
- Responded quickly to emergency calls for service, assessing situations accurately while prioritizing resources accordingly.
- Served legal documents such as warrants, subpoenas, and eviction notices with professionalism and accuracy.
- Served warrants and subpoenas as directed.
- Successfully de-escalated tense situations using effective communication skills and empathy towards involved individuals.
Education
Yes - Business
Salters Secretarial School
Worcester, MA06.1964
Skills
Dispatching field personnel
Verifying coverage
Employee training
Maintaining call metrics
Timeline
Dispatcher/Driver
AAC / Adcare
12.2021 - Current
Constable
Francis Trapasso & Associates
09.1990 - 09.2003
Yes - Business
Salters Secretarial School