Barbara Smith
Longview,TX
Summary
Proven customer service expert with a track record of resolving complaints and boosting loyalty, notably at MrCooper. Skilled in managing high-stress situations and enhancing service processes. Known for fostering positive customer relationships and maintaining professionalism, leading to repeated requests and positive referrals. Balances empathetic customer interactions with efficient problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service
Burger King
Longview, TX
11.2022 - Current
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Immediately brought critical issues to customer service manager for resolution.
- Delivered exceptional customer service, leading to positive reviews and referrals.
Customer Service Representative
MrCooper
Longview, TX
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Burlington
Longview, TX
08.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Substitute Teacher
PineTree Isd
Longview, TX
09.2017 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
GED -
Kilgore College
Kilgore, TX06.2004
Skills
- Customer service and retention
- Customer service expert
- Customer service representation
- Customer service process improvement
- Attentive customer service
Timeline
Customer Service
Burger King
11.2022 - Current
Customer Service Representative
MrCooper
01.2020 - Current
Substitute Teacher
PineTree Isd
09.2017 - 05.2019
Sales Associate
Burlington
08.2017 - 12.2019
GED -
Kilgore College