Barbara Sposito
Commack
Summary
Highly motivated professional eager to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
22
22
years of professional experience
Work History
AVP Business Banking Specialist
Hanover Bank
AVP Assistant Manager
03.2023 - Current
- Assisted in developing and sustaining branch growth, increasing assets from $0 to $140 million within two and a half years.
- Provide leadership and direction to staff members in order to ensure efficient operations of the branch.
- Resolve customer issues effectively in order to maintain strong customer relationships.
- Implement operational procedures to streamline workflow efficiency.
- Facilitated communication between management and branch staff, aligning operational goals.
- Oversee compliance with bank policies and regulatory requirements.
- Managed daily branch operations, ensuring seamless customer service.
Assistant Branch Manager
CNB/BNB/Dime Bank
Melville
11.2012 - 03.2023
- Managed daily branch operations and customer service initiatives to ensure smooth functionality.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Coordinated staff training and development programs to improve team capabilities.
- Oversaw compliance with bank policies and regulatory requirements.
- Implemented operational procedures to streamline workflow efficiency.
- Facilitated communication between management and branch staff to align goals.
- Managed branch financial proofs, achieving a 95-99% proof rate since 2008.
- Supported Regional Operations Manager during cash audits.
Assistant Branch Manager
TD Bank/Commerce Bank
Smithtown
01.2007 - 11.2012
- Managed day-to-day branch operations.
- Ensured branch financial proofs maintained 95-99% accuracy rate.
- Loan Program Management including assisting customers with loan selection process, applications and required documentation
- Delivered customer service to new account holders and addressed needs of existing account holders.
- Resolved escalated customer issues, enhancing overall customer satisfaction.
- Assisted Regional Operations Manager with cash audits and audits of other branches.
- Handle all employee human resource issues including conflict resolution between staff members
Senior Customer Service Representatives
TD Bank/Commerce Bank
01.2004 - 01.2007
- Resolved escalated customer issues to ensure satisfaction and retention.
- Addressed customer account concerns and transaction issues to enhance customer experience.
- Managed loan program by guiding customers through loan selection, application, and required documentation.
- Opened customer bank accounts efficiently at branch location.
- Conducted required follow-up on accounts two days after opening.
- Opened and closed branch office daily according to schedule.
- Handle all employee human resource issues including conflict resolution between staff members.
Education
High School Diploma -
West Babylon High School
West Babylon, NY01-2007
Nassau Community College -
Nassau Community College
Skills
- Regulatory compliance
- Financial analysis
- Workflow efficiency
- Customer service
- Excel
- Outlook
- Word
- Problem-solving
- Multitasking
- Attention to detail
References
Available Upon Request
Timeline
AVP Business Banking Specialist
Hanover Bank
03.2023 - Current
Assistant Branch Manager
CNB/BNB/Dime Bank
11.2012 - 03.2023
Assistant Branch Manager
TD Bank/Commerce Bank
01.2007 - 11.2012
Senior Customer Service Representatives
TD Bank/Commerce Bank
01.2004 - 01.2007
High School Diploma -
West Babylon High School
Nassau Community College -
Nassau Community College