Barbara Staken
Port Byron,IL
Summary
Accomplished General Manager with a proven track record at Johnson Oil Company Expresslane, enhancing financial stability and fostering team growth. Expert in claims review and fostering collaborative relationships, I excel in driving efficiency and profitability through critical thinking and continuous improvement, achieving significant year-over-year business growth. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
16
16
years of professional experience
Work History
Claims Processor
United Healthcare Group
02.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Joined Engagement Committee to be involved in enhancing the work environment and encourage team growth.
- Uptrained to ADR process.
- Joined Alternative Automation Team.
General Manager
Johnson Oil Company Expresslane
08.2015 - 08.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Mother Hubbard's Cupboard
08.2008 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Arts - General Studies
Blackhawk College
Moline, IL05.2013
Skills
Claims review
Accuracy and Precision
Transactions reconciliation
Claims
Professionalism and Ethics
Attention to Detail
Critical Thinking
Microsoft Office
Organizing and Prioritizing Work
Collaborative relationships
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking
Languages
Greek
Native or Bilingual
Timeline
Claims Processor
United Healthcare Group
02.2023 - Current
General Manager
Johnson Oil Company Expresslane
08.2015 - 08.2022
General Manager
Mother Hubbard's Cupboard
08.2008 - 08.2015
Associate of Arts - General Studies
Blackhawk College
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