Barbara Stepanski
Houston ,IL
Summary
At The Parking Spot, I streamlined shop operations, enhancing customer service and member satisfaction significantly. Leveraging skills in problem-solving and customer relations, I improved staff performance and resolved complaints efficiently. My approach resulted in a noticeable increase in positive feedback and member engagement.
Overview
15
15
years of professional experience
Work History
PGA
The Parking Spot
Houston, TX
03.2009 - Current
- Streamlined operations for the golf shop, ensuring efficient customer service and smooth daily functioning.
- Enhanced player performance by providing detailed swing analysis and tailored instruction.
- Increased member satisfaction through personalized golf lessons and attentive assistance on the course.
- Coordinated with other departments to create seamless experiences for members and guests during tournaments or special events.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Associate Of Applied Science - Physical Therapy Assistance
Houston Community College
Houston, TX05.1978
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account Management
- Reading Comprehension
- Service Upselling
- Office equipment proficiency
- Staff education and training
- Conflict Mediation
- Proofreading
- Retail store support
- Stock management
- Service standard compliance
- Product Promotion
- Document Control
- Medical terminology knowledge
- Quality Assurance Controls
- Sales closing
- POS systems expert
- Training development aptitude
- Key holder experience
- Receiving support
- Credit adjustments
Accomplishments
I also drove a shuttle to accommodate guests ti the airport ,other duties included greet guests as they arrive to help flow of pickups for guests as well as when they come home .lot support .cashier , trainer .
Timeline
PGA
The Parking Spot
03.2009 - Current
Associate Of Applied Science - Physical Therapy Assistance
Houston Community College