Barbara Stephenson

Work with multiple groups in the enterprise to gather information and create documentation for digital data services, T1s, channel banks, DS3s, and OC equipment (3, 12, 48, and 196).

Maintain records on transmission equipment that were on paper when I began the position.

Used Microsoft Excel and Word to create TFAs and Interoffice Memos.

Transitioned to Access to allow automation in the circuit records.

Began using CCR program created by NIS for metroE service in 2023.

Use Monday.com to get status updates for metroE services.

I have recently begun send PON ready notifications to the Facility Record group.

Assisted customers with directory assistance, connecting collect calls, credit card calls, calls at pay phones, and security monitoring.

I was a fill in supervisor.

Moved to Toll Investigation to assist when customer's had questions about their long distance bills.