Barbara Vernon
Bedford
Summary
To utilize the skills I have gained while working at American Airlines, continue to work in a warm, caring environment, providing support to our customers and colleagues to the highest possible standards. I always strive to do what I can to aid in providing a compassionate personal touch and to be a valuable asset and dedicated employee.
Overview
34
34
years of professional experience
Work History
POC Sales Associate
Kohl's
Lake Worth, TX
11.2021 - Current
- Currently scheduled at Customer Service Desk located at the Registers and at Self Checkout, assisting Customers in a timely and courteous manner.
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained store appearance by organizing merchandise and managing displays.
- Processed transactions accurately using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Trained new associates on sales techniques and store policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Executive Assistant MD
American Airlines
01.2011 - 12.2018
- Support 3 MD's and their departments; CE Finance, Network Strategy Finance and IT Finance processing, time Keeper for 3 workgroups, maintain schedules for 1-MD, 2-Directors and 6 Managers and perform essential secretarial duties for all three departments including onboarding of new hires.
Flt Attendant Service Center
American Airlines
02.2007 - 12.2010
- Answering incoming calls, assisting FA's with their questions about family leave, providing information, recoding absences, while multi-tasking and completing LOU's, emails, jet mails and hi send messages and providing Management and FSM's with information when requested. Included typing accurately and efficiently on entries into FOS/DECS systems when coding. Assist Lead in pulling and tracking daily reports for FMLA call center.
Secretary
American Airlines Regulatory Compliance & Safety Programs
09.2005 - 02.2007
- General office duties for department including Auto TA, expense reports, distribution of mail for VP of Flt Svc, maintaining calendars, appointments and conference calls for Manager and staff. Coordinate travel arrangements, hotels and transportation for Manager. Weekly printing of 2009 TSA ID badges, including efficiently communicating ID requests by phone and emails with Field FSM or ID Coordinators.
Secretary
American Airlines Flt Svc Trng & Professional Development
08.2004 - 09.2005
- Preform general office duties including AutoTA for department, expense reports for management, handle personal calendar for Manager, scheduling his appointments and conference calls. Update of project books; perform special tasks and projects as requested by staff and management, completion of travel arrangements and updating group information documents.
Tech Assistant
AFW M&E
08.1994 - 08.2004
- Assistant at AFW M&E Training for 7-Tech Instructors, 2-Management Instructors and the Supervisor of M&E Training. General office duties included ordering of supplies for all classes, organizing and setting up meetings in classrooms, input training records, scheduling training for all M&E Mechanics for all Gen Fam training courses throughout US and Europe for 8-years. Data input all OJT data in to DECS and coded training for non A&P courses.
Stock Clerk
American Airlines AO Supply
05.1992 - 08.1994
- Stock Clerk for AO Supply at Hanger, all load centers. Input data entry into scanner for all tooling, parts and supplies when new bar coding system was implemented. Worked on all systems for ordering of parts, returns, AOG's, including knowledge of CPNs an MPNs and HazMat data.
Education
High school or equivalent - Business Administration
Mesa High School
Mesa05-1977
Skills
- EXCEL
- OUTLOOK
- POWERPOINT
- WORD
- SABRE
- Data Entry
- Event Planning
- Microsoft Office
- Office Management
- Organizational Skills
- Scheduling
- Payroll
- Personal Assistant Experience
- Retail sales
- Customer service
- Teamwork and collaboration
Timeline
POC Sales Associate
Kohl's
11.2021 - Current
Executive Assistant MD
American Airlines
01.2011 - 12.2018
Flt Attendant Service Center
American Airlines
02.2007 - 12.2010
Secretary
American Airlines Regulatory Compliance & Safety Programs
09.2005 - 02.2007
Secretary
American Airlines Flt Svc Trng & Professional Development
08.2004 - 09.2005
Tech Assistant
AFW M&E
08.1994 - 08.2004
Stock Clerk
American Airlines AO Supply
05.1992 - 08.1994
High school or equivalent - Business Administration
Mesa High School
Additional Information
- SKILLS - Ability to input data accurately, multi-task and handle stressful situations.
- PROGRAMS - Outlook, Word, Excel, PowerPoint, Workbrain, AutoTA, Sabre and Mosaic