Brenda Gomez

Previously served as POC, supporting the Lead Case Manager in her absence.

· Assist and help with training for the new Case Manager from the beginning until submission of cases

· Collaborated with the Case Manager Lead in reviewing and signing progress notes,

· Conducting background checks for active cases.

· Provided supervision to case managers and case support specialists

• Help Coordinate the reunification process with educational, medical, PSA/QA, and other departments

· Ensured that staff met knowledge standards according to ORR up-to-date guidelines.

· Designed and trained staff on different tools that would contribute to ensuring follow-up policies and procedures including timeframes.

· Trained staff in the Intake, UC, and Sponsor assessments as well as risk assessment

· Trained staff on service and treatment plans, progress notes, and other necessary documentation in a timely manner.

· Maintained accurate and current information, formats, checklists, and internal procedures of the reunification process.

· Actively participated in weekly staff meetings with the clinical team and stakeholders.

· Meticulously examining Release Requests and Portal before submission, to help minimized errors during the submission process, enhancing overall efficiency and accuracy.

· I help conducting Pre-staffing and staffing process with multidisciplinary team of professionals including case managers, clinician staff, and medical coordinators Federal Field Specialist and Case Coordinator.

· In charge of preparing and completing all, LJ Outcome forms for discharges in our site.

· Collaborated closely with CQI team to ensure timely correction and maintain compliance within the department.

As Case Manager Role

· Manage the timely completion and submission of assessments and service plans.

· Ensure seamless document uploads into ORR's UC Portal for proper record keeping.

· Maintain meticulously organized and comprehensive case files in accordance with ORR Policy and NYAP's CQI Team guidelines.

· Uphold a flexible and efficient work schedule to adapt to evolving demands.

· Commit to extended hours, weekends, and on-call duties to provide continuous support and assistance.

· Ensure case management assessments including initial intake assessment, sponsor assessment are completed within ORR’s timeframes.

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Maintained accurate case records and documentation according to agency guidelines.
• Compiled reports on cases and submitted them to supervisors as required.

· Attend staffing(s) with Case Coordinators, Federal Field Specialists to present cases ready to release.

· Work to ensure children in care are provided a safe environment and safe and timely release from ORR care pursuant to ORR MAP Section 2; this may include completing online address searches, obtaining birth certificates to prove relationship, income verifications, background checks, and other actions to ensure proper vetting of the Sponsor, household members and adult caregivers.

Complete and submit reunification packets and Release Requests for Release Reunification.

Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated sponsor.

· Work with cases with assigned Federal Field Specialist and Case Coordinator to coordinate cases for home studies and post release services (PRS).

· Provide support and assistance to Sponsor and UC is, guiding them from the initial process to successful completion of the DNA testing process.

· Identifying risk cases for children and elevating to Lead and FFS.

· Provide weekly face-to-face updates to youth and telephone updates to minor and sponsor.

· Ensure the provision of two weekly telephone contacts with family in the US or COO, primary caregiver and/or sponsor;

· Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.

Prepare and Upload weekly into the Portal all the Outcomes Forms for Greenville SC Facility in a timely matter.

• Responsible for maintaining a caseload of 20 clients including families, and children, performing weekly case management contact and notes, conducting interviews, completing assessments and submitting billing to Medicaid/Medicare and Private Insurance
• Conducting family needs assessments and competing treatment plans
• Interviewing families and children to determine level of care and services
• Maintaining weekly contact with families and completing progress notes and billing
• Conducting home visits to determine service delivery and adequacy of services
• Ensuring continuity of established services, maintaining family support by connecting family to community resources and re-assessing TCM services post 6 month established limit
• Working with different community stakeholders to enlarge scope of client service portfolio.

• Employed as a case manager for an Office of Refugee Resettlement (ORR) emergency influx shelter in Homestead Florida performing the duties as assigned by the Lead Case Manager and administration including maintaining a caseload of 8 UCs
• Interviewing/ maintaining weekly case manager contact for children (ages 13-17)
• Contacting sponsors to determine suitability and completing sponsor assessments
• Obtaining documentation including FRP/FRA, identification, birth certificates, for reunification purposes
• Ensuring Lead completed background checks for sponsors, household members and adult caregivers
• Ensuring children received mandated services and completing ISP
• Working on call and after hours to do intakes and initial intake assessments, inventory of property and cash and providing children with phone calls
• Making reports for Lead case manager and participating in staffing with case coordination
• Completing release requests for child releases and submission to case coordinator and FFS
• Completing ORR trainings
• Identifying risk cases for children and elevating to Lead and FFS.

• Oversee medical service activities and personnel
• Plan and coordinate patient schedules
• Keep budget in check
• Order medical and office supplies
• Design and implement office policies and procedures
• Supervise and lead office staff
• Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
• Ensure positive collaboration between doctors and patients
• Arrange informational materials for patients
• Keep inventory records
• Ensure adherence to healthcare laws, rules and regulations
• Contacted Insurance Companies to ensure patient coverage.