MARIA PINEDA

As a HSPRS Case Aide I perform duties including, but not limited to: • Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies. • Must ensure that youth are properly enrolled in the programs internal intake system. • Ensure DHS and ORR documents are present and uploaded to Salesforce. • Assist children and sponsors in enrolling in needed services. • Assist Case Workers and Managers with documentation. • Create client intake case files with necessary documents. • Assist with filing, closing and with overall daily maintenance of records found in the physical or electronic case files. • Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request. • Assist case management with creating resource packets. • Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles. • Proficiency to easily listen to verbal communication and transcribe and translate that information into clear written errorfree communication. • Demonstrated ability to work collaboratively with a large, remote, and diverse team. • Aptitude to work cross functionally and deliver the highest quality of work under extreme pressure and in a fast-paced environment. • Ability to work independently and exercise a high level of confidentiality. • Proven experience and high level of comfortability operating technology and learning new software applications. • Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat • Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat. • Performs other duties as requested.

• As a contractor with the Department of Child Services, I was responsible for managing assigned cases and maintaining detailed case and visitation notes. My duties included supervising visits between noncustodial parents and their children, transporting clients to and from placements and visitation sites, supporting the truancy termination program, and completing billing documentation.

• Delivered excellent customer service with a professional, respectful, and welcoming attitude. Managed patient check-in and check-out, coordinated appointment scheduling, verified insurance, collected copayments, and directed patients to the appropriate destination. Handled phone calls, emails, referrals, and follow-ups while maintaining accurate patient records. Provided administrative and clerical support including faxing, filing, and scanning documentation. Supported physicians by developing organized schedules, managing inventory, and ensuring smooth day-to-day operations in a busy multi-physician mental health facility.

• Assisted in maintaining an organized and efficient schedule, managed phone lines, and responded to emails promptly. Coordinated meetings, fulfilled requests, faxed and filed documents, ordered and stocked supplies, and ensured a professional and well-organized workspace.