Vanessa Blakeley Arenas
Tucson,AZ
Summary
Action-oriented with a strong desire to enhance current knowledge. 6 years of customer service experience along with 2 years of administrative experience. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Aide
Department of Child Safety - Pima Welcome Center
Tucson, AZ
01.2025 - Current
- Report all allegations of abuse or neglect
- Provided continuous visual and auditory supervision to ensure child safety, trauma-informed care, and adherence to DCS supervision standards.
- Completed intake procedures including body checks, allergy documentation, wristband identification, and accurate Power App entries.
- Conducted lice checks and treatments, followed step-by-step protocols, and documented all treatment details.
- Supported children with daily hygiene routines, including bathing, diapering, feeding, and safe-sleep practices for infants.
- Administered medications using two-person verification, documented all doses, and followed controlled-environment procedures.
- Responded to behavioral escalations using trauma-informed crisis intervention, involving supervisors, crisis teams, or emergency services when required.
- Maintained clean, organized environments through room resets, laundry routines, and sanitation tasks.
- Followed missing-youth protocols, including contacting law enforcement, the DCS Hotline, and documenting all required information.
Case Aide
Department of Child Safety
Tucson, AZ
10.2023 - 12.2024
- Report all allegations of abuse or neglect
- Contact parents and children’s caregivers to schedule court ordered supervised visits
- Assist case managers by utilizing visitation guidelines as well as caregiver protective capacities to ensure proper supervision and child safety
- Document everything that occurs during the supervised visits
- Properly redact and disclose case sensitive information to courts and attorneys
- Safely transport children of all ages to and from visits
- Properly file paperwork for case managers
- Connect families to community resources
Ramp Agent
Alaska Airlines
Tucson, AZ
08.2023 - 12.2023
- Learn and follow all safety regulations
- Utilize aircraft marshalling to guide aircrafts to and from gates
- Perform cabin maintenance such as; cleaning seats, vacuuming isles, and cleaning lavatories
- Perform some aircraft maintenance such as; connect ground power and AC unit, empty lavatory waste, and refill water/ cleaning agent
- Load and unload luggage in timely manner
- Scan luggage tags and properly send luggage to the baggage carousel for customer pick up
- Track and transport cargo packages including live animals
- Work effectively with team members to meet company quotas
- Unifi Aviation, LLC
Baggage Service Office Supervisor
Prospect Airport Services
Tucson, AZ
04.2021 - 07.2023
- Provide exceptional customer service to American Airlines passengers
- Create delayed/damaged baggage claims with high volumes of up to 200+ passengers
- Answer phone calls and file paperwork in organized manner
- Contact other BSO stations to help passengers receive their delayed luggage as soon as possible
- Provide agents with proper knowledge/tools in order for them to best assist passengers
- Assist admin with scheduling agents as well as updating daily employee map
- Respond to emails regarding certain delayed claims and/or American Airlines admin questions or concerns
- Deescalate intense situations with angry or upset passengers in a professional and caring manner
Certified Veterinary Assistant
Ajo Veterinary Clinic
Tucson, AZ
08.2020 - 01.2021
- Restrain animals and perform physical exams
- Assist with treatments and administering medication as directed by the DVM
- Sanitize and store all surgical instruments properly
- Clean all rooms thoroughly
- Dispose of hazardous waste according to safety regulations
- Schedule appointments
- Assist with paperwork - Scanning and attaching files onto computer folders
- Translate between customers and staff
Crew Member/Crew Trainer
McDonald’s
Tucson, AZ
05.2018 - 08.2020
- Assist customers’ needs
- Initiate /Assemble menu items
- Assist managers with daily tasks
- Wash dishes/clean and organize restaurant
Veterinary Assistant Intern
Pima County OneStop Youth Program
Tucson, AZ
03.2020 - 07.2020
- Follow close instructions on how to properly clean a veterinary clinic
- Learn how to properly restrain animals for physical exams
- Assist manager and technicians with daily tasks
Education
Carrington College
Tucson, AZ10-2020
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Primavera Online High School
Chandler, AZ10-2018
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH06-2028
Skills
- Administrative/ Supervisory Skill
- Bilingual
- Critical Thinking
- Cultural Understanding
- Detail Oriented
- Empathetic
- Flexible
- Interpersonal Skills
- Microsoft Applications Familiar
- Money Handling
- Multitasking
- Organized
- Problem Solving
- Professional Boundaries
- Quick Learner
- Receptionist/ Front Desk Experience
- Records Management
- Scheduling
- Self-management
- Time Management
- Transportation
Certification
- Veterinary Assistant
- Food Handling
- CPR Certification
- Fingerprint Clearance Card
Languages
Spanish
Professional Working
Timeline
Case Aide
Department of Child Safety - Pima Welcome Center
01.2025 - Current
Case Aide
Department of Child Safety
10.2023 - 12.2024
Ramp Agent
Alaska Airlines
08.2023 - 12.2023
Baggage Service Office Supervisor
Prospect Airport Services
04.2021 - 07.2023
Certified Veterinary Assistant
Ajo Veterinary Clinic
08.2020 - 01.2021
Veterinary Assistant Intern
Pima County OneStop Youth Program
03.2020 - 07.2020
Crew Member/Crew Trainer
McDonald’s
05.2018 - 08.2020
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Primavera Online High School
Carrington College
Bachelor of Arts - Human Services
Southern New Hampshire University