Barbara Ware Falconeri
Hollywood,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Stay-at-home-mom / Homeschool Teacher
Self Employed
01.2001 - 01.2023
- Planned teaching schedule and initiated schooling for 2 children from 1st grade until graduation and into college,
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate my students.
- Organized competing appointments and activities as well as arranging meetings and communicating needs, problem solving on matters of curriculum and budgets.
- Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
- Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
Ship Coordinator / Supervisor
Carnival Cruise Lines
08.1994 - 02.2001
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated events, functions, meetings and activities for large groups onboard.
- Delegated requirements needed for specific needs within each group to onboard staff.
- Escorted groups to ensure their programs were fulfilled as instructed.
- Typed memos with instruction for onboard staff.
- As Supervisor, monitored staff workload and encouraged an environment of trust, compassion and teamwork.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Office Manager
The Inkpen
07.1990 - 08.1994
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Manage the office, greet customers, take orders over the phone, data entry, record keeping.
- Oversee production on printing envelopes for wedding and business events, mailouts.
Assistant Manager
Spec's Music
10.1988 - 07.1990
- Completed regular inventory counts to verify stock levels,
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Review staff performance.
- Mediate Customer Complaints.
- Customer Service.
- Record Keeping.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Cashier
McDonald's Restaurant
09.1987 - 09.1988
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Cashier.
Education
Sales Associate - Real Estate
Azure Tide School of Real Estate
Bradenton, FL11.2023
High School Diploma -
American Senior High School
Miami, FL09.1988
Skills
Highly motivated to achieve set goals, quick learner, eager to learn and work hard, proven ability to adapt quickly to a challenge, dependable, honest, punctual, enthusiastic, compassionate, work well with others and with the public
Certification
Real Estate License
Additional Information
I speak fluent Spanish. I consider myself to be compassionate and empathetic towards others as I volunteered for a Hospice organization, Trustbridge Hospice Care. I believe it has helped me to be a good listener, a skill I can apply to my Real Estate Career.
References Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Stay-at-home-mom / Homeschool Teacher
Self Employed
01.2001 - 01.2023
Ship Coordinator / Supervisor
Carnival Cruise Lines
08.1994 - 02.2001
Office Manager
The Inkpen
07.1990 - 08.1994
Assistant Manager
Spec's Music
10.1988 - 07.1990
Cashier
McDonald's Restaurant
09.1987 - 09.1988
Sales Associate - Real Estate
Azure Tide School of Real Estate
High School Diploma -
American Senior High School
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