Barbara Whitaker
Asheboro,NC
Summary
Dedicated professional experienced in virtual customer service and order management. Skilled in enhancing customer satisfaction and team collaboration. Committed to driving sales growth and optimizing operational efficiency in e-commerce environments.
Overview
21
21
years of professional experience
Work History
Online Reseller
BeBe's Boutique & More
Asheboro, North Carolina
07.2020 - Current
- Managed a portfolio of over 1,000 products.
- Optimized product descriptions, resulting in 20% boost in online traffic.
- Increased sales revenue by 15% with promotional campaigns.
Virtual Customer Service Representative
Gabbyville
Nashville, Tennessee
12.2020 - 12.2022
- Handled high-volume calls while ensuring customer satisfaction standards were met.
- Attended webinars via Skype or Zoom for up-to-date training seminars.
- Collaborated with team members to enhance service quality and customer satisfaction.
Order Entry Specialist
IOA
Thomasville, NC
01.2019 - 03.2020
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supported Customer Service with overflow calls addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Order Entry Specialist
OFS
High Point, North Carolina
04.2014 - 12.2018
- Processed customer orders using specialized order management software.
- Assisted in training new staff on order entry procedures and systems.
- Opened new customer accounts, and generated reports for management.
Sales Manager
Dillard's
Greensboro, North Carolina
08.2004 - 12.2013
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Increased sales by 38% in Southeast with customer engagement.
Education
Associate of Applied Science - Electronics Engineering
Randolph Community College
Asheboro, NCSkills
- Order processing
- Inventory management
- E-commerce platforms
- Fraud prevention
- Retail
- Reliability
Timeline
Virtual Customer Service Representative
Gabbyville
12.2020 - 12.2022
Online Reseller
BeBe's Boutique & More
07.2020 - Current
Order Entry Specialist
IOA
01.2019 - 03.2020
Order Entry Specialist
OFS
04.2014 - 12.2018
Sales Manager
Dillard's
08.2004 - 12.2013
Associate of Applied Science - Electronics Engineering
Randolph Community College