BARBARA WIBBERLEY
Grass Valley,Ca.
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Nevada Irrigation District
06.2014 - Current
- Assist customers' inquiries related to account records and services, account status, and the completion of forms, documents, and applications for utility services in both treated and irrigation water.
- Liaison between customer and Water District Field Personnel.
- Dispatch customer sevice requests and maintain files or records of work and services performed
- New water availability inquiries, GIS mapping.
- Weekly utility billing
- Manage customer complaints efficiency and professionally, while maintaining a positive attidtude
- Educational information for water efficiency to customers, education on state regulations for water use, district rules and regulations compliance.
- Assist customers with leak detection.
- Data entry and account reconciliation
- Mentor and Coach for new employee's and co-worker's
- Respond immediately to emergencies by initiating outbound calls to Field Personnel or agencies and emergency contacts.
- SCADA Montioring
Customer Service Professional
Apple Alley Cafe'
04.2009 - 03.2017
- Food and beverage sales in a very high volume, fast-paced environment, providing exceptional customer service to all guests
- Cash handling & shift sales balancing
Automotive & Retail Sales Consultant
The Union Newspaper
04.2009 - 08.2013
- Developed highly empathetic client relationships and earned reputation for exceeding company goals in print, digital and social marketing platforms
- Achieved high sales percentage with consultative, value-focused customer service approach
- Professional marketing presentations and implementation
- Media research and market comparisons
- Budgeting and forecasting
Education
High School Diploma -
Nevada Union
EMT/First Responder Certification -
Sierra College
Rocklin, CASkills
- Strong organizational skills
- Critical Thinker
- Adaptive team player
- Mentor and Coach
- Computer Proficient
- Data Entry
- Workload prioritization
- Policy Enforcement
- Incident Reporting
- Geographical knowledge
- Database updates
- Dispatching procedures
- Customer Relationship Management
Timeline
Nevada Irrigation District
06.2014 - Current
Customer Service Professional
Apple Alley Cafe'
04.2009 - 03.2017
Automotive & Retail Sales Consultant
The Union Newspaper
04.2009 - 08.2013
High School Diploma -
Nevada Union
EMT/First Responder Certification -
Sierra College
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