Barbara Williams
Summary
Cash management expert with a track record of resolving discrepancies and enhancing processes. Skilled in customer support and compliance with security protocols. Committed to improving operational efficiency and customer satisfaction. Detail-oriented professional with expertise in claims assessment, documentation management, and cash handling. Committed to providing exceptional customer service and ensuring financial accuracy.
Overview
39
39
years of professional experience
Work History
Customer Service Cashier
Family Dollar
Winter Haven, Florida
01.2026 - Current
- Greeted customers, fostering positive shopping experiences.
- Processed customer transactions efficiently at the register.
- Restocked merchandise, maintaining product availability and presentation.
Customer Service Desk/Cash Office Associate
Harvey's /Winn Dixie
Winter Haven, Florida
08.2023 - 05.2026
- Provided excellent customer service and addressed inquiries effectively.
- Managed cash handling and reconciliation processes for daily transactions.
- Balanced cash registers and prepared bank deposits, ensuring accurate financial reporting.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Resolved discrepancies between physical count of cash and register balance.
- Maintained accurate records of cash flow and resolved inventory discrepancies, supporting financial integrity.
- Processed customer returns and exchanges following company policies.
- Collaborated with management to identify process improvements, enhancing cash office operations.
- Ensured compliance with company security protocols during cash management tasks.
- Assisted in training new associates on cash office procedures.
Head Cashier
Lowes Home Improvment
Winter Haven, Florida
04.2011 - 03.2015
- Supervised cashier team to ensure timely and accurate transaction processing.
- Managed cash drawer, verifying accuracy to uphold financial integrity and security.
- Trained new cashiers on register operation and customer service standards.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Processed returns and exchanges following company policies.
- Collaborated with management to improve checkout processes and customer experience.
Customer Service Representative
Kmart, Sears Holding
Winter Haven, Florida
04.2006 - 10.2013
- Resolved product inquiries and processed orders to enhance customer satisfaction.
- Managed cash register operations and handled transactions efficiently.
- Built rapport with customers through friendly interactions, fostering loyalty.
- Trained new employees on customer service protocols and store policies.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with team members to maintain store cleanliness and organization.
Claims Representative
General Motors Co
Atlanta, California
01.1987 - 01.1995
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Addressed customer inquiries on insurance policy coverage and payment status, ensuring clarity and satisfaction.
- Explained benefits, eligibility requirements, and applicable laws to customers, enhancing their understanding of claims process.
- Processed claims for vehicle warranties and repairs efficiently.
- Documented changes in claim statuses using specialized software systems.
- Coordinated with repair facilities and contractors to secure repair estimates and maintain service quality.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
Education
High School Diploma -
South Cobb Highschool
Austell, GA04-1986
Skills
- Claims assessment
- Insurance claims review
- Accident review
- Insurance regulations
- Documentation review
- Documentation research
- Database management
- File management
- Flexible availability
Timeline
Customer Service Cashier
Family Dollar
01.2026 - Current
Customer Service Desk/Cash Office Associate
Harvey's /Winn Dixie
08.2023 - 05.2026
Head Cashier
Lowes Home Improvment
04.2011 - 03.2015
Customer Service Representative
Kmart, Sears Holding
04.2006 - 10.2013
Claims Representative
General Motors Co
01.1987 - 01.1995
High School Diploma -
South Cobb Highschool