Jaclyn Nutter
Elko New Market,Minnesota
Summary
Dedicated Veterans Service Representative with extensive experience in developing comprehensive claims documentation to assess eligibility for various program requirements. Proven track record in delivering exceptional customer service, coupled with meticulous attention to detail, ensuring accurate and efficient processing of claims. Committed to addressing all issues with honesty and integrity, fostering trust and reliability in every interaction. Passionate about advocating for veterans and enhancing access to essential services.
Overview
27
27
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs - Veterans Benefits Administration
Saint Paul, MN
06.2023 - Current
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
- Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
- Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including Veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
- conduct interviews by phone with Veterans and their representatives
- Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence
- Assisted in mentoring new Veterans Service representatives by providing guidance and support.
- Special Mission Blue Water Navy claims processor
- Quality of work is exceeds expectations
- Achieved recognition as Employee of the Month for outstanding performance and contributions.
Customer Experience Manager
Michaels
Burnsville, MN
12.2021 - 06.2023
- Opening Manager on Duty at store location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained employees in essential job functions.
- Ability to interpret policy and regulations to make decisions on customer claims processes.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Responsible for truck unloading, and putting away freight.
- Set and fill store planograms.
- Prepared online orders for in-store customer pickup as well as preparing online orders and shipping them to the customer directly from the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Experience Associate
Michaels
Burnsville, MN
09.2019 - 12.2021
- Maintained key performance indicators and acceptable performance levels to support customer base.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Priority Processor
Burnet Title
Bloomington, MN
09.2003 - 05.2005
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined land records and identified potential problems with title search results.
- Communicated with customers to resolve common title issues.
- Contacted appropriate agencies to complete searches, order records, and obtain documents such as divorce decrees, wills, trusts, death certificates, and marriage certificates.
- Preparing and filing legal documents such as quit claim deeds, warranty deeds, mechanic lien waivers, assignment's of mortgage, and certificate of release of mortgage.
- Creating and preparing files for court hearings.
- Held Power of Attorney for Burnet Title and represented Burnet Title in conciliation court hearings in various counties throughout the state of Minnesota.
Paralegal
Gelhar And Ousky, P.A.
Bloomington, MN
01.2001 - 09.2003
- Opening files for new Clients, creating and maintaining folders for court pleadings as well as court orders.
- Contacted clients to schedule appointments and discuss progress of cases.
- Edited and proofread legal documents to verify accuracy.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Revised and finalized letters, briefs, and memos.
- Helped attorneys prepare for trial by obtaining medical records, and creating court binders.
- Dictation of messages as well as court pleadings.
- Ordering office supplies.
Medical Secretary, Hemotology Oncology (GS5)
V.A. Medical Center
Minneapolis, MN
12.1999 - 12.2000
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Organized paperwork such as charts and reports for office and patient needs.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Medical Clerk, ADS (GS4)
V.A. Medical Center
Minneapolis, MN
04.1999 - 12.1999
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into medical records.
- Checked in the client and let clinical staff know they arrived.
Education
Associate of Science - Paralegal A.S.
Inver Hills Community College
Inver Grove Heights, MN05-1999
Skills
- Disability evaluation
- Claims processing
- Claims assessment
- Regulations
- Case management
- Attention to detail
- Problem-solving abilities
- Decision-making
- Time management
- Organizational skills
- Reliability
Timeline
Veterans Service Representative
Department of Veterans Affairs - Veterans Benefits Administration
06.2023 - Current
Customer Experience Manager
Michaels
12.2021 - 06.2023
Customer Experience Associate
Michaels
09.2019 - 12.2021
Priority Processor
Burnet Title
09.2003 - 05.2005
Paralegal
Gelhar And Ousky, P.A.
01.2001 - 09.2003
Medical Secretary, Hemotology Oncology (GS5)
V.A. Medical Center
12.1999 - 12.2000
Medical Clerk, ADS (GS4)
V.A. Medical Center
04.1999 - 12.1999
Associate of Science - Paralegal A.S.
Inver Hills Community College